{"id":91708,"created":"2025-01-18T23:40:54.462827+00:00","metadata":{"_oai":{"id":"oai:ipsj.ixsq.nii.ac.jp:00091708","sets":["6394:7017:7034"]},"path":["7034"],"owner":"13","recid":"91708","title":["運転支援システムの運転者満足度評価のための多層型シナリオ分析"],"pubdate":{"attribute_name":"公開日","attribute_value":"2013-04-15"},"_buckets":{"deposit":"94cfc4d3-d111-4f32-adf9-02ed542e3d96"},"_deposit":{"id":"91708","pid":{"type":"depid","value":"91708","revision_id":0},"owners":[13],"status":"published","created_by":13},"item_title":"運転支援システムの運転者満足度評価のための多層型シナリオ分析","author_link":["549832","549833"],"item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"運転支援システムの運転者満足度評価のための多層型シナリオ分析"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"特集：要求工学で情報システム開発を変える：ユーザとベンダのWin-Win Way へ","subitem_subject_scheme":"Other"}]},"item_type_id":"21","publish_date":"2013-04-15","item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_21_text_3":{"attribute_name":"著者所属","attribute_value_mlt":[{"subitem_text_value":"デンソー"},{"subitem_text_value":"筑波大学"}]},"item_publisher":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"情報処理学会","subitem_publisher_language":"ja"}]},"publish_status":"0","weko_shared_id":-1,"item_file_price":{"attribute_name":"Billing file","attribute_type":"file","attribute_value_mlt":[{"url":{"url":"https://ipsj.ixsq.nii.ac.jp/record/91708/files/IPSJ-DP0402010.pdf","label":"IPSJ-DP0402010"},"date":[{"dateType":"Available","dateValue":"2021-12-08"}],"format":"application/pdf","billing":["billing_file"],"filename":"IPSJ-DP0402010.pdf","filesize":[{"value":"1.2 MB"}],"mimetype":"application/pdf","priceinfo":[{"tax":["include_tax"],"price":"0","billingrole":"5"},{"tax":["include_tax"],"price":"0","billingrole":"6"},{"tax":["include_tax"],"price":"0","billingrole":"44"}],"accessrole":"open_date","version_id":"6db872c8-2722-43b3-8fa7-6da72766f827","displaytype":"detail","licensetype":"license_note","license_note":"Copyright (c) 2013 by the Information Processing Society of Japan"}]},"item_21_creator_5":{"attribute_name":"著者名","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"佐藤啓太"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"中谷多哉子"}],"nameIdentifiers":[{}]}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourceuri":"http://purl.org/coar/resource_type/c_6501","resourcetype":"journal article"}]},"item_21_source_id_9":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AA1245124X","subitem_source_identifier_type":"NCID"}]},"item_21_description_7":{"attribute_name":"論文抄録","attribute_value_mlt":[{"subitem_description":"高度な運転支援システムを開発するためには，運転者の不満や不安を解消して，安全を守るための要求分析を行う必要がある．我々は，運転支援システムを，運転者の満足というポジティブな感情と不満足といったネガティブな感情によって評価するために，サービスの顧客満足度を分析する手法であるカスタマー・ジャーニー・マップとサービス・ブループリントを統合して，多層型シナリオ分析手法を開発した．多層型シナリオ分析では，顧客がサービスを享受した際の経験と感情を表す顧客層，サービスを変化させるイベントの発生者である環境要因からなる環境層，顧客に提供されるサービスの提供者であるシステム層の3 つの層からなるシナリオを用いる．本論文では，この手法を用いることによって，運転者の不満の原因を解消するための改善要求を抽出できることを，具体的な事例を用いて示す．","subitem_description_type":"Other"}]},"item_21_biblio_info_10":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicPageEnd":"168","bibliographic_titles":[{"bibliographic_title":"デジタルプラクティス"}],"bibliographicPageStart":"161","bibliographicIssueDates":{"bibliographicIssueDate":"2013-04-15","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"2","bibliographicVolumeNumber":"4"}]},"relation_version_is_last":true,"item_21_alternative_title_2":{"attribute_name":"その他タイトル","attribute_value_mlt":[{"subitem_alternative_title":"特集号投稿論文"}]},"weko_creator_id":"13"},"updated":"2025-01-19T16:40:47.535736+00:00","links":{}}