{"metadata":{"_oai":{"id":"oai:ipsj.ixsq.nii.ac.jp:00089243","sets":["6394:6395:7022"]},"path":["7022"],"owner":"10","recid":"89243","title":["マンション管理業におけるサービスサイエンスの実践"],"pubdate":{"attribute_name":"公開日","attribute_value":"2010-02-15"},"_buckets":{"deposit":"5947053b-1946-4df4-aa3a-e4a6982764ad"},"_deposit":{"id":"89243","pid":{"type":"depid","value":"89243","revision_id":0},"owners":[10],"status":"published","created_by":10},"item_title":"マンション管理業におけるサービスサイエンスの実践","author_link":["549496"],"item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"マンション管理業におけるサービスサイエンスの実践"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"特集：サービスサイエンス","subitem_subject_scheme":"Other"}]},"item_type_id":"21","publish_date":"2010-02-15","item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_21_text_3":{"attribute_name":"著者所属","attribute_value_mlt":[{"subitem_text_value":"伊藤忠アーバンコミュニティ株式会社"}]},"item_publisher":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"情報処理学会","subitem_publisher_language":"ja"}]},"publish_status":"0","weko_shared_id":-1,"item_file_price":{"attribute_name":"Billing file","attribute_type":"file","attribute_value_mlt":[{"url":{"url":"https://ipsj.ixsq.nii.ac.jp/record/89243/files/IPSJ-DP0101007.pdf","label":"IPSJ-DP0101007"},"date":[{"dateType":"Available","dateValue":"2021-12-07"}],"format":"application/pdf","billing":["billing_file"],"filename":"IPSJ-DP0101007.pdf","filesize":[{"value":"2.1 MB"}],"mimetype":"application/pdf","priceinfo":[{"tax":["include_tax"],"price":"0","billingrole":"5"},{"tax":["include_tax"],"price":"0","billingrole":"6"},{"tax":["include_tax"],"price":"0","billingrole":"44"}],"accessrole":"open_date","version_id":"348d4d9a-e137-4be4-8f0f-33aedd611c4e","displaytype":"detail","licensetype":"license_note","license_note":"Copyright (c) 2010 by the Information Processing Society of Japan"}]},"item_21_creator_5":{"attribute_name":"著者名","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"小柳津誠"}],"nameIdentifiers":[{}]}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourceuri":"http://purl.org/coar/resource_type/c_6501","resourcetype":"journal article"}]},"item_21_source_id_9":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AA1245124X","subitem_source_identifier_type":"NCID"}]},"item_21_description_7":{"attribute_name":"論文抄録","attribute_value_mlt":[{"subitem_description":"本稿は，1995年より15年間に渡りマンション管理業のコールセンタ構築・運営に携わった筆者が，顧客満足度の向上を目指して，サービスサイエンスを実践してきた成果の紹介である．当業界のコールセンタでは，エンドユーザが感情的で，時に恫喝的なケースもあるのが特徴だが，そのような現場でもサービスサイエンスの実践は大いに効果を発揮した．\n\n\n","subitem_description_type":"Other"}]},"item_21_biblio_info_10":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicPageEnd":"43","bibliographic_titles":[{"bibliographic_title":"デジタルプラクティス"}],"bibliographicPageStart":"36","bibliographicIssueDates":{"bibliographicIssueDate":"2010-02-15","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"1","bibliographicVolumeNumber":"1"}]},"relation_version_is_last":true,"item_21_alternative_title_2":{"attribute_name":"その他タイトル","attribute_value_mlt":[{"subitem_alternative_title":"招待論文"}]},"weko_creator_id":"10"},"id":89243,"updated":"2025-01-19T16:47:16.108845+00:00","links":{},"created":"2025-01-18T23:39:04.007645+00:00"}