{"created":"2025-01-18T23:39:03.812072+00:00","metadata":{"_oai":{"id":"oai:ipsj.ixsq.nii.ac.jp:00089239","sets":["6394:6395:7022"]},"path":["7022"],"owner":"10","recid":"89239","title":["ITの未来を拓くサービスサイエンス-顧客満足向上の鍵を握る事前期待のマネジメント"],"pubdate":{"attribute_name":"公開日","attribute_value":"2010-02-15"},"_buckets":{"deposit":"058ad86a-693d-4a53-969c-d0a40c325f5c"},"_deposit":{"id":"89239","pid":{"type":"depid","value":"89239","revision_id":0},"owners":[10],"status":"published","created_by":10},"item_title":"ITの未来を拓くサービスサイエンス-顧客満足向上の鍵を握る事前期待のマネジメント","author_link":["549492"],"item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"ITの未来を拓くサービスサイエンス-顧客満足向上の鍵を握る事前期待のマネジメント"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"特集:サービスサイエンス","subitem_subject_scheme":"Other"}]},"item_type_id":"21","publish_date":"2010-02-15","item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_21_text_3":{"attribute_name":"著者所属","attribute_value_mlt":[{"subitem_text_value":"ワクコンサルティング"}]},"item_publisher":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"情報処理学会","subitem_publisher_language":"ja"}]},"publish_status":"0","weko_shared_id":-1,"item_file_price":{"attribute_name":"Billing file","attribute_type":"file","attribute_value_mlt":[{"url":{"url":"https://ipsj.ixsq.nii.ac.jp/record/89239/files/IPSJ-DP0101003.pdf","label":"IPSJ-DP0101003"},"date":[{"dateType":"Available","dateValue":"2021-12-07"}],"format":"application/pdf","billing":["billing_file"],"filename":"IPSJ-DP0101003.pdf","filesize":[{"value":"2.5 MB"}],"mimetype":"application/pdf","priceinfo":[{"tax":["include_tax"],"price":"0","billingrole":"5"},{"tax":["include_tax"],"price":"0","billingrole":"6"},{"tax":["include_tax"],"price":"0","billingrole":"44"}],"accessrole":"open_date","version_id":"1237e29c-ec59-4c4b-8b95-43668f47033c","displaytype":"detail","licensetype":"license_note","license_note":"Copyright (c) 2010 by the Information Processing Society of Japan"}]},"item_21_creator_5":{"attribute_name":"著者名","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"諏訪良武"}],"nameIdentifiers":[{}]}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourceuri":"http://purl.org/coar/resource_type/c_6501","resourcetype":"journal article"}]},"item_21_source_id_9":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AA1245124X","subitem_source_identifier_type":"NCID"}]},"item_21_description_7":{"attribute_name":"論文抄録","attribute_value_mlt":[{"subitem_description":"社会におけるITの重要性は増す一方なのに,IT産業は順調に発展しているとは言い難い.IT産業はこれまで製造業として努力してきたが,最近はサービス業的な性格が強まってきている.また,IT産業のお客様の大半がサービス業になってきており,IT従事者はサービスの専門家にならなければ,価値あるソリューションを提供できなくなっている.最近,これらの問題に光明を与えてくれそうなサービスサイエンスという研究分野が広がりつつある.本稿では,サービスを分類・分解・モデル化することにより,サービスの本質に迫り,サービスサイエンスがIT産業に寄与する可能性を探ってみたい.\n","subitem_description_type":"Other"}]},"item_21_biblio_info_10":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicPageEnd":"12","bibliographic_titles":[{"bibliographic_title":"デジタルプラクティス"}],"bibliographicPageStart":"5","bibliographicIssueDates":{"bibliographicIssueDate":"2010-02-15","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"1","bibliographicVolumeNumber":"1"}]},"relation_version_is_last":true,"item_21_alternative_title_2":{"attribute_name":"その他タイトル","attribute_value_mlt":[{"subitem_alternative_title":"招待論文"}]},"item_21_identifier_registration":{"attribute_name":"ID登録","attribute_value_mlt":[{"subitem_identifier_reg_text":"10.20729/00089223","subitem_identifier_reg_type":"JaLC"}]},"weko_creator_id":"10"},"id":89239,"updated":"2025-01-19T16:47:22.949809+00:00","links":{}}