{"id":75227,"metadata":{"_oai":{"id":"oai:ipsj.ixsq.nii.ac.jp:00075227","sets":["6394:6400:6474"]},"path":["6474"],"owner":"13","recid":"75227","title":["情報サービス業のコンタクトセンタがリードする顧客と企業のコラボレーション"],"pubdate":{"attribute_name":"公開日","attribute_value":"2011-07-15"},"_buckets":{"deposit":"2fdfae05-ed1c-4cce-abcb-6fd3f6b31ed5"},"_deposit":{"id":"75227","pid":{"type":"depid","value":"75227","revision_id":0},"owners":[13],"status":"published","created_by":13},"item_title":"情報サービス業のコンタクトセンタがリードする顧客と企業のコラボレーション","author_link":["549634"],"item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"情報サービス業のコンタクトセンタがリードする顧客と企業のコラボレーション"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"招待論文","subitem_subject_scheme":"Other"}]},"item_type_id":"21","publish_date":"2011-07-15","item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_21_text_3":{"attribute_name":"著者所属","attribute_value_mlt":[{"subitem_text_value":"株式会社リクルート"}]},"item_publisher":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"情報処理学会","subitem_publisher_language":"ja"}]},"publish_status":"0","weko_shared_id":-1,"item_file_price":{"attribute_name":"Billing file","attribute_type":"file","attribute_value_mlt":[{"url":{"url":"https://ipsj.ixsq.nii.ac.jp/record/75227/files/IPSJ-DP0203004.pdf","label":"IPSJ-DP0203004"},"date":[{"dateType":"Available","dateValue":"2021-12-07"}],"format":"application/pdf","billing":["billing_file"],"filename":"IPSJ-DP0203004.pdf","filesize":[{"value":"2.5 MB"}],"mimetype":"application/pdf","priceinfo":[{"tax":["include_tax"],"price":"0","billingrole":"5"},{"tax":["include_tax"],"price":"0","billingrole":"6"},{"tax":["include_tax"],"price":"0","billingrole":"44"}],"accessrole":"open_date","version_id":"6423706a-feea-4059-807a-39af613aa2ae","displaytype":"detail","licensetype":"license_note","license_note":"Copyright (c) 2011 by the Information Processing Society of Japan"}]},"item_21_creator_5":{"attribute_name":"著者名","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"河合洋"}],"nameIdentifiers":[{}]}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourceuri":"http://purl.org/coar/resource_type/c_6501","resourcetype":"journal article"}]},"item_21_source_id_9":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AA1245124X","subitem_source_identifier_type":"NCID"}]},"item_21_description_7":{"attribute_name":"論文抄録","attribute_value_mlt":[{"subitem_description":"本稿は，2006年4月にCS推進室を組織化し，以降5年間にわたり顧客（カスタマ）の満足向上に取り組んだ事例の紹介である．情報誌・インターネットサービスを利用した商品・サービスの，カスタマの声を活用した改善活動を情報サービス会社の社内に定着させ，情報提供またはサービス提供を行う企業（クライアント）に対してもカスタマの声を還流した．時代の変化とともに，情報サービス会社による情報発信という一方的なサービスから，カスタマの声を活用することで，カスタマとクライアントと情報サービス会社による双方向のコラボレーションへの顧客満足度向上のプロセスをまとめる．","subitem_description_type":"Other"}]},"item_21_biblio_info_10":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicPageEnd":"169","bibliographic_titles":[{"bibliographic_title":"デジタルプラクティス"}],"bibliographicPageStart":"162","bibliographicIssueDates":{"bibliographicIssueDate":"2011-07-15","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"3","bibliographicVolumeNumber":"2"}]},"relation_version_is_last":true,"weko_creator_id":"13"},"updated":"2025-01-19T16:43:17.009242+00:00","created":"2025-01-18T23:32:25.566026+00:00","links":{}}