@article{oai:ipsj.ixsq.nii.ac.jp:00063148,
 author = {永田, 守男 and Nagata, Morio},
 issue = {5},
 journal = {情報処理},
 month = {May},
 title = {「顧客満足」時代の情報システムSFA},
 volume = {40},
 year = {1999}
}