{"id":46963,"updated":"2025-01-22T09:12:58.862908+00:00","links":{},"created":"2025-01-18T23:12:33.324793+00:00","metadata":{"_oai":{"id":"oai:ipsj.ixsq.nii.ac.jp:00046963","sets":["1164:4088:4104:4111"]},"path":["4111"],"owner":"1","recid":"46963","title":["受注センタにおける業務解析事例"],"pubdate":{"attribute_name":"公開日","attribute_value":"2006-03-29"},"_buckets":{"deposit":"98159c74-3f6d-425b-9a93-71331833903e"},"_deposit":{"id":"46963","pid":{"type":"depid","value":"46963","revision_id":0},"owners":[1],"status":"published","created_by":1},"item_title":"受注センタにおける業務解析事例","author_link":["0","0"],"item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"受注センタにおける業務解析事例"},{"subitem_title":"Case Study on Business Activity Analysis of Sales-Back Office","subitem_title_language":"en"}]},"item_type_id":"4","publish_date":"2006-03-29","item_4_text_3":{"attribute_name":"著者所属","attribute_value_mlt":[{"subitem_text_value":"㈱日立製作所中央研究所"},{"subitem_text_value":"㈱日立製作所中央研究所"}]},"item_4_text_4":{"attribute_name":"著者所属(英)","attribute_value_mlt":[{"subitem_text_value":"Central Research Laboratory, Hitachi, Ltd.","subitem_text_language":"en"},{"subitem_text_value":"Central Research Laboratory, Hitachi, Ltd.","subitem_text_language":"en"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_publisher":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"情報処理学会","subitem_publisher_language":"ja"}]},"publish_status":"0","weko_shared_id":-1,"item_file_price":{"attribute_name":"Billing file","attribute_type":"file","attribute_value_mlt":[{"url":{"url":"https://ipsj.ixsq.nii.ac.jp/record/46963/files/IPSJ-DSM06040018.pdf"},"date":[{"dateType":"Available","dateValue":"2008-03-29"}],"format":"application/pdf","billing":["billing_file"],"filename":"IPSJ-DSM06040018.pdf","filesize":[{"value":"2.5 MB"}],"mimetype":"application/pdf","priceinfo":[{"tax":["include_tax"],"price":"660","billingrole":"5"},{"tax":["include_tax"],"price":"330","billingrole":"6"},{"tax":["include_tax"],"price":"0","billingrole":"43"},{"tax":["include_tax"],"price":"0","billingrole":"44"}],"accessrole":"open_date","version_id":"9ab8947e-e2d4-4cb5-8d15-40882394cd48","displaytype":"detail","licensetype":"license_note","license_note":"Copyright (c) 2006 by the Information Processing Society of Japan"}]},"item_4_creator_5":{"attribute_name":"著者名","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"直野, 健"},{"creatorName":"恵木正史"}],"nameIdentifiers":[{}]}]},"item_4_creator_6":{"attribute_name":"著者名(英)","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"Ken, Naono","creatorNameLang":"en"},{"creatorName":"Masashi, Egi","creatorNameLang":"en"}],"nameIdentifiers":[{}]}]},"item_4_source_id_9":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AA12326962","subitem_source_identifier_type":"NCID"}]},"item_4_textarea_12":{"attribute_name":"Notice","attribute_value_mlt":[{"subitem_textarea_value":"SIG Technical Reports are nonrefereed and hence may later appear in any journals, conferences, symposia, etc."}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourceuri":"http://purl.org/coar/resource_type/c_18gh","resourcetype":"technical report"}]},"item_4_description_7":{"attribute_name":"論文抄録","attribute_value_mlt":[{"subitem_description":"近年、情報システムを使って進める業務そのものを効率化することが重要視され始めている。本報告では、PC作業者のボトルネックとなっている業務を明らかにする解析方法を提案する。本方法では、キーストロークおよびマウスクリックの操作間隔につきアプリケーション毎に合計値を算出するアルゴリズムによって、ボトルネックとなっている業務アプリケーションを抽出する。社内の営業事務センタにおいて本方法の実証実験を行った結果、PC操作者の待ち時間の88％を占める上位3つのアプリケーションパーツを明らかにすることができた。","subitem_description_type":"Other"}]},"item_4_description_8":{"attribute_name":"論文抄録(英)","attribute_value_mlt":[{"subitem_description":"Recently, an improvement on business processing as well as IT operation is expected. Towards the improvement, this paper proposes a method for analyzing of business bottlenecks which obstacle PC operators. The method includes an algorithm that accumulates total intervals in one day between PC operations such as mouse-clicks, or keyboard strokes, for any PC applications. The method is applied to two sales-back offices in Hitachi, Ltd. It is confirmed that the method enables to exploit the main bottlenecks of PC application parts and that 88% of the total bottlenecks are dominated by the top three functions.","subitem_description_type":"Other"}]},"item_4_biblio_info_10":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicPageEnd":"108","bibliographic_titles":[{"bibliographic_title":"情報処理学会研究報告インターネットと運用技術（IOT）"}],"bibliographicPageStart":"103","bibliographicIssueDates":{"bibliographicIssueDate":"2006-03-29","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"38(2006-DSM-040)","bibliographicVolumeNumber":"2006"}]},"relation_version_is_last":true,"weko_creator_id":"1"}}