{"metadata":{"_oai":{"id":"oai:ipsj.ixsq.nii.ac.jp:00036623","sets":["1164:3027:3033:3036"]},"path":["3036"],"owner":"1","recid":"36623","title":["検索時の状況に合わせた重要キーワードを提示する事例検索ナビゲーション"],"pubdate":{"attribute_name":"公開日","attribute_value":"2007-07-07"},"_buckets":{"deposit":"edc08d4b-a9ed-473b-95bc-4f3961e9a460"},"_deposit":{"id":"36623","pid":{"type":"depid","value":"36623","revision_id":0},"owners":[1],"status":"published","created_by":1},"item_title":"検索時の状況に合わせた重要キーワードを提示する事例検索ナビゲーション","author_link":["0","0"],"item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"検索時の状況に合わせた重要キーワードを提示する事例検索ナビゲーション"},{"subitem_title":"Search navigation using situation dependent keywords","subitem_title_language":"en"}]},"item_type_id":"4","publish_date":"2007-07-07","item_4_text_3":{"attribute_name":"著者所属","attribute_value_mlt":[{"subitem_text_value":"NECサービスプラットフォーム研究所"},{"subitem_text_value":"NECサービスプラットフォーム研究所"}]},"item_4_text_4":{"attribute_name":"著者所属(英)","attribute_value_mlt":[{"subitem_text_value":"Service Platforms Research Laboratories, NEC Corporation","subitem_text_language":"en"},{"subitem_text_value":"Service Platforms Research Laboratories, NEC Corporation","subitem_text_language":"en"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_publisher":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"情報処理学会","subitem_publisher_language":"ja"}]},"publish_status":"0","weko_shared_id":-1,"item_file_price":{"attribute_name":"Billing file","attribute_type":"file","attribute_value_mlt":[{"url":{"url":"https://ipsj.ixsq.nii.ac.jp/record/36623/files/IPSJ-HCI07124011.pdf"},"date":[{"dateType":"Available","dateValue":"2009-07-07"}],"format":"application/pdf","billing":["billing_file"],"filename":"IPSJ-HCI07124011.pdf","filesize":[{"value":"1.8 MB"}],"mimetype":"application/pdf","priceinfo":[{"tax":["include_tax"],"price":"660","billingrole":"5"},{"tax":["include_tax"],"price":"330","billingrole":"6"},{"tax":["include_tax"],"price":"0","billingrole":"33"},{"tax":["include_tax"],"price":"0","billingrole":"44"}],"accessrole":"open_date","version_id":"3adbd807-071f-48b5-8367-ab2064f63f31","displaytype":"detail","licensetype":"license_note","license_note":"Copyright (c) 2007 by the Information Processing Society of Japan"}]},"item_4_creator_5":{"attribute_name":"著者名","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"河野, 泉"},{"creatorName":"宮崎, 陽司"}],"nameIdentifiers":[{}]}]},"item_4_creator_6":{"attribute_name":"著者名(英)","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"Izumi, Kohno","creatorNameLang":"en"},{"creatorName":"Yoji, Miyazaki","creatorNameLang":"en"}],"nameIdentifiers":[{}]}]},"item_4_source_id_9":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AA1221543X","subitem_source_identifier_type":"NCID"}]},"item_4_textarea_12":{"attribute_name":"Notice","attribute_value_mlt":[{"subitem_textarea_value":"SIG Technical Reports are nonrefereed and hence may later appear in any journals, conferences, symposia, etc."}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourceuri":"http://purl.org/coar/resource_type/c_18gh","resourcetype":"technical report"}]},"item_4_description_7":{"attribute_name":"論文抄録","attribute_value_mlt":[{"subitem_description":"コンタクトセンターにおける効率的な検索支援のために、検索対象とユーザ選択キーワードという検索時の状況にあわせて、絞り込みキーワードをユーザに提示するナビゲーション機能を開発した。事例に対して、異常箇所と症状という主述関係のあるキーワードをセットにしてインデックスを生成し、ユーザが選択したキーワードに対して主述関係があるキーワードを事例数と履歴を使った重要度でランキングして表示する。コンタクトセンターの実業務でオペレータにシステムを試用してもらい、操作ログを分析したところ、全検索回数に対するナビゲーション機能の利用率が79%であり、検索の支援に有用であることがわかった。","subitem_description_type":"Other"}]},"item_4_description_8":{"attribute_name":"論文抄録(英)","attribute_value_mlt":[{"subitem_description":"We developed a navigation system in order to match equipment failures to repair methods to increase efficiency at a contact center. When a user inputs/selects a keyword, search results and navigation keywords are shown. Our system creates navigation keywords related to situations based on search results and input keywords. We extracted the keywords that describe the “failure places” and “symptoms” of cases. A user input and the navigation keywords have a relationship between the “failure place” and “symptom”. The system scores each navigation keyword by the number of related cases and past selections, and presents high scored keywords to navigate a user. In our evaluation, 79% of inquiries were made by the navigation function, so we found this navigation would be useful as a search support.","subitem_description_type":"Other"}]},"item_4_biblio_info_10":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicPageEnd":"78","bibliographic_titles":[{"bibliographic_title":"情報処理学会研究報告ヒューマンコンピュータインタラクション（HCI）"}],"bibliographicPageStart":"71","bibliographicIssueDates":{"bibliographicIssueDate":"2007-07-07","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"68(2007-HCI-124)","bibliographicVolumeNumber":"2007"}]},"relation_version_is_last":true,"weko_creator_id":"1"},"updated":"2025-01-22T14:11:26.285773+00:00","created":"2025-01-18T23:04:40.197681+00:00","links":{},"id":36623}