{"metadata":{"_oai":{"id":"oai:ipsj.ixsq.nii.ac.jp:00242314","sets":["934:10195:11872:11922"]},"path":["11922"],"owner":"44499","recid":"242314","title":["問い合わせ履歴の匿名化と利用：プライバシー保護を確保したチャットボット開発"],"pubdate":{"attribute_name":"公開日","attribute_value":"2025-01-15"},"_buckets":{"deposit":"7b1bf761-2e49-4943-b803-1f70230554ff"},"_deposit":{"id":"242314","pid":{"type":"depid","value":"242314","revision_id":0},"owners":[44499],"status":"published","created_by":44499},"item_title":"問い合わせ履歴の匿名化と利用：プライバシー保護を確保したチャットボット開発","author_link":["668814","668813","668815","668816"],"item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"問い合わせ履歴の匿名化と利用：プライバシー保護を確保したチャットボット開発"},{"subitem_title":"Anonymizing and Utilizing Inquiry Histories: Developing a Privacy-Preserving Chatbot","subitem_title_language":"en"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"[特集号投稿論文] 生成AI, RAG, 個人情報, チャットボット, プライバシー保護","subitem_subject_scheme":"Other"}]},"item_type_id":"3","publish_date":"2025-01-15","item_3_text_3":{"attribute_name":"著者所属","attribute_value_mlt":[{"subitem_text_value":"大阪電気通信大学 大学院／株式会社Urbs"},{"subitem_text_value":"大阪電気通信大学 総合情報学部"}]},"item_3_text_4":{"attribute_name":"著者所属(英)","attribute_value_mlt":[{"subitem_text_value":"Osaka Electro-Communication University / Urbs Inc.","subitem_text_language":"en"},{"subitem_text_value":"Osaka Electro-Communication University","subitem_text_language":"en"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_publisher":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"情報処理学会","subitem_publisher_language":"ja"}]},"publish_status":"0","weko_shared_id":-1,"item_file_price":{"attribute_name":"Billing file","attribute_type":"file","attribute_value_mlt":[{"url":{"url":"https://ipsj.ixsq.nii.ac.jp/record/242314/files/IPSJ-TDP0601006.pdf","label":"IPSJ-TDP0601006.pdf"},"date":[{"dateType":"Available","dateValue":"2025-01-15"}],"format":"application/pdf","billing":["billing_file"],"filename":"IPSJ-TDP0601006.pdf","filesize":[{"value":"1.8 MB"}],"mimetype":"application/pdf","priceinfo":[{"tax":["include_tax"],"price":"0","billingrole":"5"},{"tax":["include_tax"],"price":"0","billingrole":"6"},{"tax":["include_tax"],"price":"0","billingrole":"44"}],"accessrole":"open_date","version_id":"8542ff1a-cfe3-4920-babe-660ce30b21b9","displaytype":"detail","licensetype":"license_note","license_note":"Copyright (c) 2025 by the Information Processing Society of Japan"}]},"item_3_creator_5":{"attribute_name":"著者名","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"森山, 有理名"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"魚井, 宏高"}],"nameIdentifiers":[{}]}]},"item_3_creator_6":{"attribute_name":"著者名(英)","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"Arina, Moriyama","creatorNameLang":"en"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"Hirotaka, Uoi","creatorNameLang":"en"}],"nameIdentifiers":[{}]}]},"item_3_source_id_9":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AA12894091","subitem_source_identifier_type":"NCID"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourceuri":"http://purl.org/coar/resource_type/c_6501","resourcetype":"journal article"}]},"item_3_source_id_11":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"2435-6484","subitem_source_identifier_type":"ISSN"}]},"item_3_description_7":{"attribute_name":"論文抄録","attribute_value_mlt":[{"subitem_description":"本稿では，問い合わせ履歴の匿名化処理を行い，そのデータを利用したチャットボットを開発した．提供しているサービスに関するドキュメントに加え問い合わせ履歴を活用することで，個人情報を保護しながらもより適切な回答を生成することを目指した．開発されたチャットボットは，社内業務における問い合わせ処理の効率化に貢献し，将来的に顧客対応の自動化を目指す．","subitem_description_type":"Other"}]},"item_3_description_8":{"attribute_name":"論文抄録(英)","attribute_value_mlt":[{"subitem_description":"In this paper, we developed a chatbot utilizing anonymized inquiry histories. By leveraging documentation related to the services provided as well as the inquiry histories, we aimed to generate more appropriate responses while protecting personal information. The developed chatbot has contributed to the efficiency of internal operations by streamlining inquiry processing and aims to automate customer support in the future.","subitem_description_type":"Other"}]},"item_3_biblio_info_10":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicPageEnd":"33","bibliographic_titles":[{"bibliographic_title":"情報処理学会論文誌デジタルプラクティス（TDP）"}],"bibliographicPageStart":"23","bibliographicIssueDates":{"bibliographicIssueDate":"2025-01-15","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"1","bibliographicVolumeNumber":"6"}]},"relation_version_is_last":true,"weko_creator_id":"44499"},"updated":"2025-01-19T07:21:15.330092+00:00","created":"2025-01-19T01:47:26.902849+00:00","links":{},"id":242314}