{"updated":"2025-01-19T07:21:54.137526+00:00","metadata":{"_oai":{"id":"oai:ipsj.ixsq.nii.ac.jp:00241915","sets":["581:11839:11840"]},"path":["11840"],"owner":"44499","recid":"241915","title":["複数顧客の接客訓練VRシステムにおけるシナリオの自動生成手法"],"pubdate":{"attribute_name":"公開日","attribute_value":"2025-01-15"},"_buckets":{"deposit":"3602f597-1cfe-420d-82e8-a15995d50449"},"_deposit":{"id":"241915","pid":{"type":"depid","value":"241915","revision_id":0},"owners":[44499],"status":"published","created_by":44499},"item_title":"複数顧客の接客訓練VRシステムにおけるシナリオの自動生成手法","author_link":["666878","666880","666877","666875","666876","666879"],"item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"複数顧客の接客訓練VRシステムにおけるシナリオの自動生成手法"},{"subitem_title":"Automatic Scenario Generation Method in VR System for Training Multiple Customers to Serve Customers","subitem_title_language":"en"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"[一般論文] VR訓練システム，顧客サービス，会話型アクタ，複数接客タスク，シナリオ自動生成","subitem_subject_scheme":"Other"}]},"item_type_id":"2","publish_date":"2025-01-15","item_2_text_3":{"attribute_name":"著者所属","attribute_value_mlt":[{"subitem_text_value":"筑波大学"},{"subitem_text_value":"筑波大学"},{"subitem_text_value":"筑波大学"}]},"item_2_text_4":{"attribute_name":"著者所属(英)","attribute_value_mlt":[{"subitem_text_value":"Tsukuba University","subitem_text_language":"en"},{"subitem_text_value":"Tsukuba University","subitem_text_language":"en"},{"subitem_text_value":"Tsukuba University","subitem_text_language":"en"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"publish_status":"0","weko_shared_id":-1,"item_file_price":{"attribute_name":"Billing file","attribute_type":"file","attribute_value_mlt":[{"url":{"url":"https://ipsj.ixsq.nii.ac.jp/record/241915/files/IPSJ-JNL6601013.pdf","label":"IPSJ-JNL6601013.pdf"},"date":[{"dateType":"Available","dateValue":"2027-01-15"}],"format":"application/pdf","billing":["billing_file"],"filename":"IPSJ-JNL6601013.pdf","filesize":[{"value":"5.3 MB"}],"mimetype":"application/pdf","priceinfo":[{"tax":["include_tax"],"price":"660","billingrole":"5"},{"tax":["include_tax"],"price":"330","billingrole":"6"},{"tax":["include_tax"],"price":"0","billingrole":"8"},{"tax":["include_tax"],"price":"0","billingrole":"44"}],"accessrole":"open_date","version_id":"ec395af3-881b-4c38-87ab-d2a00c051adb","displaytype":"detail","licensetype":"license_note","license_note":"Copyright (c) 2025 by the Information Processing Society of Japan"}]},"item_2_creator_5":{"attribute_name":"著者名","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"鈴木, 敏樹"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"西村, 純"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"星野, 准一"}],"nameIdentifiers":[{}]}]},"item_2_creator_6":{"attribute_name":"著者名(英)","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"Toshiki, Suzuki","creatorNameLang":"en"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"Jun, Nishimura","creatorNameLang":"en"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"Junichi, Hoshino","creatorNameLang":"en"}],"nameIdentifiers":[{}]}]},"item_2_source_id_9":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AN00116647","subitem_source_identifier_type":"NCID"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourceuri":"http://purl.org/coar/resource_type/c_6501","resourcetype":"journal article"}]},"item_2_publisher_15":{"attribute_name":"公開者","attribute_value_mlt":[{"subitem_publisher":"情報処理学会","subitem_publisher_language":"ja"}]},"item_2_source_id_11":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"1882-7764","subitem_source_identifier_type":"ISSN"}]},"item_2_description_7":{"attribute_name":"論文抄録","attribute_value_mlt":[{"subitem_description":"近年，飲食店などサービス業における接客訓練にVRが使用されるシステムが増えている．これらのシステムを繰り返し体験してスキルの向上を目指すが，体験したシナリオの内容を暗記してしまうことが考えられる．訓練シナリオの内容を暗記すると次に発生する接客タスクの場所や内容を分かった状態になってしまい，本来の目的に沿った接客訓練にならないことが予想される．本研究では，訓練シナリオの暗記や慣れによる訓練効果の低下を防ぐため，接客訓練VRシステムで使用するシナリオの自動生成手法を提案する．本手法では，「注文受付」と「料理配膳」のような接客タスクを2つ同時に発生させる場面を含む訓練シナリオを対象として，発生する接客タスクの数やその内容，接客タスクが発生するタイミングなどをランダムに変化させてシナリオを生成する．本稿では，本手法で生成可能なシナリオのパターン数を示す．また，人が作成したシナリオとの比較する評価実験を行い，本手法で作成したシナリオの質について調査する．","subitem_description_type":"Other"}]},"item_2_description_8":{"attribute_name":"論文抄録(英)","attribute_value_mlt":[{"subitem_description":"In recent years, many VR systems have been used for customer service training in the service industry, such as restaurants. The aim is to improve skills by repeatedly experiencing these systems, but the participants may memorize the content of the scenarios they experience. Memorizing the content of training scenarios leads to a state of knowing the location and content of the next customer service task, and it is anticipated that customer service training will not be conducted by the original purpose of the training. In this study, we propose a method for automatically generating scenarios to be used in a customer service training VR system to prevent training effects from being reduced due to memorization and familiarity with training scenarios. The proposed method generates scenarios for training scenarios that include situations in which two customer service tasks occur simultaneously, such as “taking orders” and “serving food,” by randomly changing the number of customer service tasks that occur, their contents, and the timing at which the tasks occur. This paper shows the number of scenario patterns that can be generated using this method. We also conducted an evaluation experiment to compare the quality of scenarios created by our method with scenarios designed by humans. ","subitem_description_type":"Other"}]},"item_2_biblio_info_10":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicPageEnd":"118","bibliographic_titles":[{"bibliographic_title":"情報処理学会論文誌"}],"bibliographicPageStart":"108","bibliographicIssueDates":{"bibliographicIssueDate":"2025-01-15","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"1","bibliographicVolumeNumber":"66"}]},"relation_version_is_last":true,"item_2_identifier_registration":{"attribute_name":"ID登録","attribute_value_mlt":[{"subitem_identifier_reg_text":"10.20729/00241793","subitem_identifier_reg_type":"JaLC"}]},"weko_creator_id":"44499"},"created":"2025-01-19T01:46:48.603503+00:00","id":241915,"links":{}}