{"metadata":{"_oai":{"id":"oai:ipsj.ixsq.nii.ac.jp:00231644","sets":["1164:3782:11460:11461"]},"path":["11461"],"owner":"44499","recid":"231644","title":["問い合わせ対応におけるAI活用"],"pubdate":{"attribute_name":"公開日","attribute_value":"2024-01-16"},"_buckets":{"deposit":"f55e2beb-fe95-43dc-af3e-3599feb3d4c9"},"_deposit":{"id":"231644","pid":{"type":"depid","value":"231644","revision_id":0},"owners":[44499],"status":"published","created_by":44499},"item_title":"問い合わせ対応におけるAI活用","author_link":["625693","625694"],"item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"問い合わせ対応におけるAI活用"},{"subitem_title":"Leveraging AI in Customer Suppor","subitem_title_language":"en"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"招待講演","subitem_subject_scheme":"Other"}]},"item_type_id":"4","publish_date":"2024-01-16","item_4_text_3":{"attribute_name":"著者所属","attribute_value_mlt":[{"subitem_text_value":"株式会社インゲージ"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_publisher":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"情報処理学会","subitem_publisher_language":"ja"}]},"publish_status":"0","weko_shared_id":-1,"item_file_price":{"attribute_name":"Billing file","attribute_type":"file","attribute_value_mlt":[{"url":{"url":"https://ipsj.ixsq.nii.ac.jp/record/231644/files/IPSJ-DC24131001.pdf","label":"IPSJ-DC24131001.pdf"},"date":[{"dateType":"Available","dateValue":"2026-01-16"}],"format":"application/pdf","billing":["billing_file"],"filename":"IPSJ-DC24131001.pdf","filesize":[{"value":"772.8 kB"}],"mimetype":"application/pdf","priceinfo":[{"tax":["include_tax"],"price":"0","billingrole":"5"},{"tax":["include_tax"],"price":"0","billingrole":"6"},{"tax":["include_tax"],"price":"0","billingrole":"32"},{"tax":["include_tax"],"price":"0","billingrole":"44"}],"accessrole":"open_date","version_id":"1666bb44-9c51-424b-8117-1e269de8bfd9","displaytype":"detail","licensetype":"license_note","license_note":"Copyright (c) 2024 by the Information Processing Society of Japan"}]},"item_4_creator_5":{"attribute_name":"著者名","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"和田, 哲也"}],"nameIdentifiers":[{}]}]},"item_4_creator_6":{"attribute_name":"著者名(英)","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"Tetsuya, Ted Wada","creatorNameLang":"en"}],"nameIdentifiers":[{}]}]},"item_4_source_id_9":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AN10539261","subitem_source_identifier_type":"NCID"}]},"item_4_textarea_12":{"attribute_name":"Notice","attribute_value_mlt":[{"subitem_textarea_value":"SIG Technical Reports are nonrefereed and hence may later appear in any journals, conferences, symposia, etc."}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourceuri":"http://purl.org/coar/resource_type/c_18gh","resourcetype":"technical report"}]},"item_4_source_id_11":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"2188-8892","subitem_source_identifier_type":"ISSN"}]},"item_4_description_7":{"attribute_name":"論文抄録","attribute_value_mlt":[{"subitem_description":"店舗や企業に寄せられる顧客からの問い合わせの 50% 以上が，実際には既存の資料（FAQ やヘルプ記事など）で解決可能な問題に関するものであるとされています．本来なら自分で調べて解決できることでも，問合せをしてしまうことが数多く発生しています．このような問い合わせに人の手を使うことは無駄ですし，人間らしい働き方を阻害することに繋がります．AI を活用し，よくある問合せへの対応に人の手を省力化することについてまとめます．","subitem_description_type":"Other"}]},"item_4_description_8":{"attribute_name":"論文抄録(英)","attribute_value_mlt":[{"subitem_description":"Over 50% of customer inquiries to stores and businesses are about issues that can be resolved by themselves with existing resources like FAQs and help articles. Many such queries still lead to unnecessary inquiries. Utilizing human effort on these repetitive queries is inefficient and detracts from more meaningful work. This talk will focus on leveraging AI to streamline responses to common inquiries, significantly reducing the need for human intervention in customer support.","subitem_description_type":"Other"}]},"item_4_biblio_info_10":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicPageEnd":"1","bibliographic_titles":[{"bibliographic_title":"研究報告ドキュメントコミュニケーション（DC）"}],"bibliographicPageStart":"1","bibliographicIssueDates":{"bibliographicIssueDate":"2024-01-16","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"1","bibliographicVolumeNumber":"2024-DC-131"}]},"relation_version_is_last":true,"weko_creator_id":"44499"},"id":231644,"updated":"2025-01-19T10:40:49.009553+00:00","links":{},"created":"2025-01-19T01:32:04.167405+00:00"}