{"links":{},"id":221887,"metadata":{"_oai":{"id":"oai:ipsj.ixsq.nii.ac.jp:00221887","sets":["6504:11035:11039"]},"path":["11039"],"owner":"44499","recid":"221887","title":["FAQ作成のためのヘルプデスク対応記録の利用"],"pubdate":{"attribute_name":"公開日","attribute_value":"2022-02-17"},"_buckets":{"deposit":"d13b018e-f360-4447-95e8-0a26cf183c43"},"_deposit":{"id":"221887","pid":{"type":"depid","value":"221887","revision_id":0},"owners":[44499],"status":"published","created_by":44499},"item_title":"FAQ作成のためのヘルプデスク対応記録の利用","author_link":["581135","581136","581134"],"item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"FAQ作成のためのヘルプデスク対応記録の利用"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"コンピュータと人間社会","subitem_subject_scheme":"Other"}]},"item_type_id":"22","publish_date":"2022-02-17","item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_22_text_3":{"attribute_name":"著者所属","attribute_value_mlt":[{"subitem_text_value":"名大"},{"subitem_text_value":"名大"},{"subitem_text_value":"名大"}]},"item_publisher":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"情報処理学会","subitem_publisher_language":"ja"}]},"publish_status":"0","weko_shared_id":-1,"item_file_price":{"attribute_name":"Billing file","attribute_type":"file","attribute_value_mlt":[{"url":{"url":"https://ipsj.ixsq.nii.ac.jp/record/221887/files/IPSJ-Z84-7ZK-08.pdf","label":"IPSJ-Z84-7ZK-08.pdf"},"date":[{"dateType":"Available","dateValue":"2022-10-22"}],"format":"application/pdf","filename":"IPSJ-Z84-7ZK-08.pdf","filesize":[{"value":"260.6 kB"}],"mimetype":"application/pdf","accessrole":"open_date","version_id":"8fc64ed9-3744-4429-b1b5-f225ff36b854","displaytype":"detail","licensetype":"license_note","license_note":"Copyright (c) 2022 by the Information Processing Society of Japan"}]},"item_22_creator_5":{"attribute_name":"著者名","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"谷敷, 優希"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"伊藤, 滉一朗"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"松原, 茂樹"}],"nameIdentifiers":[{}]}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourceuri":"http://purl.org/coar/resource_type/c_5794","resourcetype":"conference paper"}]},"item_22_source_id_9":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AN00349328","subitem_source_identifier_type":"NCID"}]},"item_22_description_7":{"attribute_name":"論文抄録","attribute_value_mlt":[{"subitem_description":"ヘルプデスクサービスにチャットボットを導入することは、オペレータによる問合せ対応の負担の軽減に有効である。チャットボットの開発では、あらかじめFAQを準備して利用することが一般的である。しかし、想定される問合せを網羅するFAQを人手で整備することは容易ではない。本稿では、FAQの作成におけるヘルプデスク対応記録の利用について述べる。ヘルプデスクにおける利用者からの問合せに対応した記録を分類・整理することにより、網羅性を備えたFAQの効率的な作成が期待できる。本研究では、ITヘルプデスクの対応記録データを用いて評価実験を実施した。","subitem_description_type":"Other"}]},"item_22_biblio_info_10":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicPageEnd":"868","bibliographic_titles":[{"bibliographic_title":"第84回全国大会講演論文集"}],"bibliographicPageStart":"867","bibliographicIssueDates":{"bibliographicIssueDate":"2022-02-17","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"1","bibliographicVolumeNumber":"2022"}]},"relation_version_is_last":true,"weko_creator_id":"44499"},"created":"2025-01-19T01:21:52.267772+00:00","updated":"2025-01-19T13:58:24.772456+00:00"}