{"links":{},"metadata":{"_oai":{"id":"oai:ipsj.ixsq.nii.ac.jp:00220764","sets":["6504:11035:11043"]},"path":["11043"],"owner":"44499","recid":"220764","title":["コールセンターの応対音声を対象とした声の印象の自動評価"],"pubdate":{"attribute_name":"公開日","attribute_value":"2022-02-17"},"_buckets":{"deposit":"227b53f5-8e5b-4f34-a235-6b0bbd147217"},"_deposit":{"id":"220764","pid":{"type":"depid","value":"220764","revision_id":0},"owners":[44499],"status":"published","created_by":44499},"item_title":"コールセンターの応対音声を対象とした声の印象の自動評価","author_link":["577656","577658","577657"],"item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"コールセンターの応対音声を対象とした声の印象の自動評価"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"人工知能と認知科学","subitem_subject_scheme":"Other"}]},"item_type_id":"22","publish_date":"2022-02-17","item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_22_text_3":{"attribute_name":"著者所属","attribute_value_mlt":[{"subitem_text_value":"滋賀大"},{"subitem_text_value":"ビーウィズ"},{"subitem_text_value":"滋賀大"}]},"item_publisher":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"情報処理学会","subitem_publisher_language":"ja"}]},"publish_status":"0","weko_shared_id":-1,"item_file_price":{"attribute_name":"Billing file","attribute_type":"file","attribute_value_mlt":[{"url":{"url":"https://ipsj.ixsq.nii.ac.jp/record/220764/files/IPSJ-Z84-4C-02.pdf","label":"IPSJ-Z84-4C-02.pdf"},"date":[{"dateType":"Available","dateValue":"2022-10-22"}],"format":"application/pdf","filename":"IPSJ-Z84-4C-02.pdf","filesize":[{"value":"223.0 kB"}],"mimetype":"application/pdf","accessrole":"open_date","version_id":"4b87e72e-184a-491e-8a49-543d6bac200d","displaytype":"detail","licensetype":"license_note","license_note":"Copyright (c) 2022 by the Information Processing Society of Japan"}]},"item_22_creator_5":{"attribute_name":"著者名","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"今井, 貴史"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"村木, 友子"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"市川, 治"}],"nameIdentifiers":[{}]}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourceuri":"http://purl.org/coar/resource_type/c_5794","resourcetype":"conference paper"}]},"item_22_source_id_9":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AN00349328","subitem_source_identifier_type":"NCID"}]},"item_22_description_7":{"attribute_name":"論文抄録","attribute_value_mlt":[{"subitem_description":"コールセンターにおいて，オペレータの声の印象は，応対品質を決定する重要な要素の一つである．それゆえ，多くのコールセンターでは，応対品質の向上に活用するため，オペレータの声の印象について評価・採点を実施している．しかし，現状ではそのような評価・採点は人の手によって行うしかなく，その作業に多大なコストが必要となっている．そこで本研究では，機械学習によって声の印象評価を自動化することを試みた．特に，敵対的ドメイン適応によって予測の話者依存性を排除することや，訓練ラベルをソフトラベル化することで評点の順序関係を考慮することなどが今回の問題に有効であることを確認した．","subitem_description_type":"Other"}]},"item_22_biblio_info_10":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicPageEnd":"30","bibliographic_titles":[{"bibliographic_title":"第84回全国大会講演論文集"}],"bibliographicPageStart":"29","bibliographicIssueDates":{"bibliographicIssueDate":"2022-02-17","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"1","bibliographicVolumeNumber":"2022"}]},"relation_version_is_last":true,"weko_creator_id":"44499"},"created":"2025-01-19T01:20:47.573858+00:00","updated":"2025-01-19T14:26:24.774708+00:00","id":220764}