{"metadata":{"_oai":{"id":"oai:ipsj.ixsq.nii.ac.jp:00216409","sets":["1:10446:10672"]},"path":["10672"],"owner":"44499","recid":"216409","title":["ぺた語義:大学の情報環境を支えるユーザサポートの今とこれから"],"pubdate":{"attribute_name":"公開日","attribute_value":"2022-02-15"},"_buckets":{"deposit":"28c224f4-06c4-42b0-a9a1-3f6e8c04596b"},"_deposit":{"id":"216409","pid":{"type":"depid","value":"216409","revision_id":0},"owners":[44499],"status":"published","created_by":44499},"item_title":"ぺた語義:大学の情報環境を支えるユーザサポートの今とこれから","author_link":["558742","558743"],"item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"ぺた語義:大学の情報環境を支えるユーザサポートの今とこれから"},{"subitem_title":"Peta-gogy for Future:User Support for ICT Services in the University : Now and in the Future","subitem_title_language":"en"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"教育コーナー","subitem_subject_scheme":"Other"}]},"item_type_id":"30","publish_date":"2022-02-15","item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_30_text_3":{"attribute_name":"著者所属","attribute_value_mlt":[{"subitem_text_value":"広島大学"}]},"item_30_text_4":{"attribute_name":"著者所属(英)","attribute_value_mlt":[{"subitem_text_value":"Hiroshima Univ.","subitem_text_language":"en"}]},"publish_status":"0","weko_shared_id":-1,"item_file_price":{"attribute_name":"Billing file","attribute_type":"file","attribute_value_mlt":[{"url":{"url":"https://ipsj.ixsq.nii.ac.jp/record/216409/files/IPSJ-MGN630306.pdf","label":"IPSJ-MGN630306.pdf"},"date":[{"dateType":"Available","dateValue":"2022-02-15"}],"format":"application/pdf","billing":["billing_file"],"filename":"IPSJ-MGN630306.pdf","filesize":[{"value":"920.7 kB"}],"mimetype":"application/pdf","priceinfo":[{"tax":["include_tax"],"price":"0","billingrole":"5"},{"tax":["include_tax"],"price":"0","billingrole":"6"},{"tax":["include_tax"],"price":"0","billingrole":"44"}],"accessrole":"open_date","version_id":"b7a2d9d2-414a-4e1f-a97a-c8e06f16ba2b","displaytype":"detail","licensetype":"license_note","license_note":"Copyright (c) 2022 by the Information Processing Society of Japan"}]},"item_30_creator_5":{"attribute_name":"著者名","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"近堂, 徹"}],"nameIdentifiers":[{}]}]},"item_30_creator_6":{"attribute_name":"著者名(英)","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"KONDO, Tohru","creatorNameLang":"en"}],"nameIdentifiers":[{}]}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourceuri":"http://purl.org/coar/resource_type/c_6501","resourcetype":"article"}]},"item_30_source_id_9":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AN00116625","subitem_source_identifier_type":"NCID"}]},"item_30_description_7":{"attribute_name":"論文抄録","attribute_value_mlt":[{"subitem_description":"COVID-19の影響により,多くの大学でオンラインによる教育研究や業務活動が急速に拡大し,企業でもテレワークの導入が進みました.ICTの利活用が必須となり,利用者の裾野が格段に広がった今,特に重要性を増しているのが組織におけるICTユーザサポートです.日々発生するトラブルや利用相談に対して,それぞれの利用者の立場に立ってサポートすることは,表面上の対応件数だけではわからない多くの苦労があります.本稿では,大学におけるICTサポート部門の役割とコロナ禍における取り組みについて紹介するとともに, 先進的な事例を紹介しながら,大学の情報環境を支えるICTサポートのこれからについて考えます.","subitem_description_type":"Other"}]},"item_30_biblio_info_10":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicPageEnd":"124","bibliographic_titles":[{"bibliographic_title":"情報処理"}],"bibliographicPageStart":"120","bibliographicIssueDates":{"bibliographicIssueDate":"2022-02-15","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"3","bibliographicVolumeNumber":"63"}]},"relation_version_is_last":true,"item_30_identifier_registration":{"attribute_name":"ID登録","attribute_value_mlt":[{"subitem_identifier_reg_text":"10.20729/00216301","subitem_identifier_reg_type":"JaLC"}]},"weko_creator_id":"44499"},"id":216409,"updated":"2025-01-19T15:50:57.996077+00:00","links":{},"created":"2025-01-19T01:17:02.934471+00:00"}