{"links":{},"metadata":{"_oai":{"id":"oai:ipsj.ixsq.nii.ac.jp:02004243","sets":["1164:4088:11911:1756879904860"]},"path":["1756879904860"],"owner":"80578","recid":"2004243","title":["ユーザの自己解決を促す関連FAQ付き問い合わせ自動受付メールシステムの実装と運用"],"pubdate":{"attribute_name":"PubDate","attribute_value":"2025-09-18"},"_buckets":{"deposit":"6a8c83a4-e7a1-4acb-99f4-dc3b18bcdc0a"},"_deposit":{"id":"2004243","pid":{"type":"depid","value":"2004243","revision_id":0},"owners":[80578],"status":"published","created_by":80578},"item_title":"ユーザの自己解決を促す関連FAQ付き問い合わせ自動受付メールシステムの実装と運用","author_link":[],"item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"ユーザの自己解決を促す関連FAQ付き問い合わせ自動受付メールシステムの実装と運用","subitem_title_language":"ja"},{"subitem_title":"Implementation and Operation of an Automated Inquiry Response Email System with Related FAQs to Promote User Self-Resolution","subitem_title_language":"en"}]},"item_type_id":"4","publish_date":"2025-09-18","item_4_text_3":{"attribute_name":"著者所属","attribute_value_mlt":[{"subitem_text_value":"東京農工大学"},{"subitem_text_value":"東京農工大学"},{"subitem_text_value":"東京農工大学"},{"subitem_text_value":"東京農工大学"}]},"item_4_text_4":{"attribute_name":"著者所属(英)","attribute_value_mlt":[{"subitem_text_value":"Tokyo University of Agriculture and Technology","subitem_text_language":"en"},{"subitem_text_value":"Tokyo University of Agriculture and Technology","subitem_text_language":"en"},{"subitem_text_value":"Tokyo University of Agriculture and Technology","subitem_text_language":"en"},{"subitem_text_value":"Tokyo University of Agriculture and Technology","subitem_text_language":"en"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_publisher":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"情報処理学会","subitem_publisher_language":"ja"}]},"publish_status":"0","weko_shared_id":-1,"item_file_price":{"attribute_name":"Billing file","attribute_type":"file","attribute_value_mlt":[{"url":{"url":"https://ipsj.ixsq.nii.ac.jp/record/2004243/files/IPSJ-IOT25071016.pdf","label":"IPSJ-IOT25071016.pdf"},"date":[{"dateType":"Available","dateValue":"2027-09-18"}],"format":"application/pdf","billing":["billing_file"],"filename":"IPSJ-IOT25071016.pdf","filesize":[{"value":"2.1 MB"}],"mimetype":"application/pdf","priceinfo":[{"tax":["include_tax"],"price":"660","billingrole":"5"},{"tax":["include_tax"],"price":"330","billingrole":"6"},{"tax":["include_tax"],"price":"0","billingrole":"43"},{"tax":["include_tax"],"price":"0","billingrole":"44"}],"accessrole":"open_date","version_id":"e2223512-48a8-4de8-980d-1961581e6e8b","displaytype":"detail","licensetype":"license_note","license_note":"Copyright (c) 2025 by the Information Processing Society of Japan"}]},"item_4_creator_5":{"attribute_name":"著者名","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"根本,貴弘"}]},{"creatorNames":[{"creatorName":"西浦,駿"}]},{"creatorNames":[{"creatorName":"石橋,みゆき"}]},{"creatorNames":[{"creatorName":"藤田,欣也"}]}]},"item_4_source_id_9":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AA12326962","subitem_source_identifier_type":"NCID"}]},"item_4_textarea_12":{"attribute_name":"Notice","attribute_value_mlt":[{"subitem_textarea_value":"SIG Technical Reports are nonrefereed and hence may later appear in any journals, conferences, symposia, etc."}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourceuri":"http://purl.org/coar/resource_type/c_18gh","resourcetype":"technical report"}]},"item_4_source_id_11":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"2188-8787","subitem_source_identifier_type":"ISSN"}]},"item_4_description_7":{"attribute_name":"論文抄録","attribute_value_mlt":[{"subitem_description":"本研究では，問い合わせ業務の省力化を目指す，ユーザの自己解決を促すための問い合わせ内容に関連するFAQを提示する自動受付メールシステムの実装とそれを用いた運用設計を行う．本システムを用いたサポートの省力化には，FAQのクリック率及び適正FAQの提示率を共に高める必要がある．加えて，実際のサービスとして本システムを運用した場合，省力化だけではなく問い合わせを行うユーザ及びそれに対応するヘルプデスクの要求も満たす必要がある．本研究では，実運用を考慮した要求事項を整理し，本システムを用いた運用設計と実装を行なった．本稿では，本システムを用いた本学での試験運用の結果について報告すると共に，実際の問い合わせメールを用いた性能評価を行い，提案サービスが問い合わせ対応業務の負荷を軽減する可能性について報告する．","subitem_description_type":"Other"}]},"item_4_biblio_info_10":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicPageEnd":"8","bibliographic_titles":[{"bibliographic_title":"研究報告インターネットと運用技術（IOT）"}],"bibliographicPageStart":"1","bibliographicIssueDates":{"bibliographicIssueDate":"2025-09-18","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"16","bibliographicVolumeNumber":"2025-IOT-71"}]},"relation_version_is_last":true,"weko_creator_id":"80578"},"created":"2025-09-03T07:03:42.969553+00:00","updated":"2025-09-03T07:03:47.072802+00:00","id":2004243}