{"created":"2025-01-19T01:02:31.128941+00:00","updated":"2025-01-19T22:04:41.020348+00:00","metadata":{"_oai":{"id":"oai:ipsj.ixsq.nii.ac.jp:00198190","sets":["934:989:9698:9823"]},"path":["9823"],"owner":"44499","recid":"198190","title":["フィールド保守業務における人的資源割当施策の立案支援"],"pubdate":{"attribute_name":"公開日","attribute_value":"2019-07-17"},"_buckets":{"deposit":"3fc185fe-e969-4573-9f83-1f6a4e843940"},"_deposit":{"id":"198190","pid":{"type":"depid","value":"198190","revision_id":0},"owners":[44499],"status":"published","created_by":44499},"item_title":"フィールド保守業務における人的資源割当施策の立案支援","author_link":["476879","476875","476877","476870","476872","476864","476876","476873","476884","476871","476880","476868","476881","476882","476883","476869","476866","476878","476865","476874","476867","476885"],"item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"フィールド保守業務における人的資源割当施策の立案支援"},{"subitem_title":"Planning Support of Human Resource Assignment Policies for Field Maintenance Services","subitem_title_language":"en"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"[事例紹介論文] フィールド保守業務，施策立案支援，マルチエージェントシステム，組合せ最適化，働き方改革","subitem_subject_scheme":"Other"}]},"item_type_id":"3","publish_date":"2019-07-17","item_3_text_3":{"attribute_name":"著者所属","attribute_value_mlt":[{"subitem_text_value":"鹿児島大学大学院理工学研究科情報生体システム工学専攻"},{"subitem_text_value":"鹿児島大学大学院理工学研究科情報生体システム工学専攻"},{"subitem_text_value":"リコージャパン株式会社"},{"subitem_text_value":"リコージャパン株式会社"},{"subitem_text_value":"リコージャパン株式会社"},{"subitem_text_value":"鹿児島大学大学院理工学研究科情報生体システム工学専攻"},{"subitem_text_value":"リコーITソリューションズ株式会社"},{"subitem_text_value":"リコーITソリューションズ株式会社"},{"subitem_text_value":"リコーITソリューションズ株式会社"},{"subitem_text_value":"リコーITソリューションズ株式会社"},{"subitem_text_value":"鹿児島大学大学院理工学研究科情報生体システム工学専攻"}]},"item_3_text_4":{"attribute_name":"著者所属(英)","attribute_value_mlt":[{"subitem_text_value":"Department of Information Science and Biomedical Engineering, Graduate School of Science and Engineering, Kagoshima University","subitem_text_language":"en"},{"subitem_text_value":"Department of Information Science and Biomedical Engineering, Graduate School of Science and Engineering, Kagoshima University","subitem_text_language":"en"},{"subitem_text_value":"RICOH JAPAN Corporation","subitem_text_language":"en"},{"subitem_text_value":"RICOH JAPAN Corporation","subitem_text_language":"en"},{"subitem_text_value":"RICOH JAPAN Corporation","subitem_text_language":"en"},{"subitem_text_value":"Department of Information Science and Biomedical Engineering, Graduate School of Science and Engineering, Kagoshima University","subitem_text_language":"en"},{"subitem_text_value":"Ricoh IT Solutions Co., Ltd.","subitem_text_language":"en"},{"subitem_text_value":"Ricoh IT Solutions Co., Ltd.","subitem_text_language":"en"},{"subitem_text_value":"Ricoh IT Solutions Co., Ltd.","subitem_text_language":"en"},{"subitem_text_value":"Ricoh IT Solutions Co., Ltd.","subitem_text_language":"en"},{"subitem_text_value":"Department of Information Science and Biomedical Engineering, Graduate School of Science and Engineering, Kagoshima University","subitem_text_language":"en"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_publisher":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"情報処理学会","subitem_publisher_language":"ja"}]},"publish_status":"0","weko_shared_id":-1,"item_file_price":{"attribute_name":"Billing file","attribute_type":"file","attribute_value_mlt":[{"url":{"url":"https://ipsj.ixsq.nii.ac.jp/record/198190/files/IPSJ-TOM1202006.pdf","label":"IPSJ-TOM1202006.pdf"},"date":[{"dateType":"Available","dateValue":"2021-07-17"}],"format":"application/pdf","billing":["billing_file"],"filename":"IPSJ-TOM1202006.pdf","filesize":[{"value":"1.2 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雄大"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"新小田, 剛"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"有馬, 達也"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"中尾, 英明"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"井上, 進"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"小野, 智司"}],"nameIdentifiers":[{}]}]},"item_3_creator_6":{"attribute_name":"著者名(英)","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"Kazuki, Sakuta","creatorNameLang":"en"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"Tatsuya, Nakashima","creatorNameLang":"en"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"Tadashi, Suzuki","creatorNameLang":"en"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"Shigeru, Okuda","creatorNameLang":"en"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"Toshiyuki, Yamane","creatorNameLang":"en"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"Yudai, Kuwahata","creatorNameLang":"en"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"Tsuyoshi, Shinkoda","creatorNameLang":"en"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"Tatsuya, Arima","creatorNameLang":"en"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"Hideaki, Nakao","creatorNameLang":"en"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"Susumu, Inoue","creatorNameLang":"en"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"Satoshi, Ono","creatorNameLang":"en"}],"nameIdentifiers":[{}]}]},"item_3_source_id_9":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AA11464803","subitem_source_identifier_type":"NCID"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourceuri":"http://purl.org/coar/resource_type/c_6501","resourcetype":"journal article"}]},"item_3_source_id_11":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"1882-7780","subitem_source_identifier_type":"ISSN"}]},"item_3_description_7":{"attribute_name":"論文抄録","attribute_value_mlt":[{"subitem_description":"本論文では，複写機や印刷機のフィールド保守業務において，新たな施策を導入する際の保守品質の変化を予測する方式を提案する．提案方式は，保守技術者をエージェントとするマルチエージェントシミュレーションにより保守業務を仮想的に実施することで，施策の効果をマクロとミクロの双方の観点で評価することが可能となる．また，顧客に対する保守技術者の割当て等，施策内の定型的な要素については，最適化により自動的に決定する．提案方式を都市部における保守業務に適用し，保守品質指標の相対的な変化を予測できることを確認した．また，副担当制度や短時間勤務等の多様な施策の導入効果の予測に利用できることを確認した．","subitem_description_type":"Other"}]},"item_3_description_8":{"attribute_name":"論文抄録(英)","attribute_value_mlt":[{"subitem_description":"This paper proposes a method for predicting maintenance service quality changes when introducing a new policy into a field maintenance service of copying and printing machines. The proposed method adopts multi-agent simulation where agents initiating maintenance engineers virtually perform the field maintenance service under a given new policy. This allows evaluation of the effect of the policy from both macro and micro viewpoints. In addition, a combinatorial optimization solver in the proposed method determines typical part of the policy, e.g., allocation of engineers to clients, according to the key idea of the given policy. Experiments with the actual maintenance records in service stations located in urban areas showed the prediction precision of the proposed method. This paper also demonstrated that the proposed method asssessed the effectiveness of policies such as introducing sub-engineer in charge and/or shortening of working hours.","subitem_description_type":"Other"}]},"item_3_biblio_info_10":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicPageEnd":"58","bibliographic_titles":[{"bibliographic_title":"情報処理学会論文誌数理モデル化と応用（TOM）"}],"bibliographicPageStart":"44","bibliographicIssueDates":{"bibliographicIssueDate":"2019-07-17","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"2","bibliographicVolumeNumber":"12"}]},"relation_version_is_last":true,"weko_creator_id":"44499"},"id":198190,"links":{}}