@techreport{oai:ipsj.ixsq.nii.ac.jp:00197762,
 author = {飯田, 宗一郎 and 藤田, 智 and 王, 東皓 and 大河原, －輝 and 西崎, 博光 and 宇津呂, 武仁 and 星野, 准一 and Soichiro, Iida and Satoru, Fujita and Donghao, Wang and Kazuki, Ogawara and Hiromitsu, Nishizaki and Takehito, Utsuro and Junichi, Hoshino},
 issue = {2},
 month = {Jun},
 note = {サービス業においては，顧客の納得感や満足を得るための接遇 （せつぐう） が重要な役割を果たす．本稿では，スタッフ役の訓練者と顧客エージェントの音声対話により，多様な接遇シナリオによるトレーニングを実施できる客側対話システムを提案する．, In the service industry, customer service is important to obtain satisfaction and harnessing brand loyalty. In this paper, we present customer service training system that staff trainee can exercise various situations by speech conversation with customer agent.},
 title = {接遇訓練のための対話型顧客エージェント設計の基礎検討},
 year = {2019}
}