{"created":"2025-01-19T00:59:19.704599+00:00","metadata":{"_oai":{"id":"oai:ipsj.ixsq.nii.ac.jp:00194259","sets":["1164:3500:9687:9688"]},"path":["9688"],"owner":"44499","recid":"194259","title":["コンタクトセンタ向け音声マイニングシステム ForeSight Voice Minig"],"pubdate":{"attribute_name":"公開日","attribute_value":"2019-01-31"},"_buckets":{"deposit":"e6e81fb1-3b8c-42b7-9375-fe61de53b9ec"},"_deposit":{"id":"194259","pid":{"type":"depid","value":"194259","revision_id":0},"owners":[44499],"status":"published","created_by":44499},"item_title":"コンタクトセンタ向け音声マイニングシステム ForeSight Voice Minig","author_link":["459386","459385"],"item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"コンタクトセンタ向け音声マイニングシステム ForeSight Voice Minig"},{"subitem_title":"[Invited Talk] <i>ForeSight Voice Mining,</i> a voice mining system for contact centers.","subitem_title_language":"en"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"招待講演","subitem_subject_scheme":"Other"}]},"item_type_id":"4","publish_date":"2019-01-31","item_4_text_3":{"attribute_name":"著者所属","attribute_value_mlt":[{"subitem_text_value":"NTTテクノクロス株式会社"}]},"item_4_text_4":{"attribute_name":"著者所属(英)","attribute_value_mlt":[{"subitem_text_value":"NTT TechnoCross Corporation","subitem_text_language":"en"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_publisher":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"情報処理学会","subitem_publisher_language":"ja"}]},"publish_status":"0","weko_shared_id":-1,"item_file_price":{"attribute_name":"Billing file","attribute_type":"file","attribute_value_mlt":[{"url":{"url":"https://ipsj.ixsq.nii.ac.jp/record/194259/files/IPSJ-IFAT19133006.pdf","label":"IPSJ-IFAT19133006.pdf"},"format":"application/pdf","billing":["billing_file"],"filename":"IPSJ-IFAT19133006.pdf","filesize":[{"value":"2.3 MB"}],"mimetype":"application/pdf","priceinfo":[{"tax":["include_tax"],"price":"0","billingrole":"39"},{"tax":["include_tax"],"price":"0","billingrole":"44"}],"accessrole":"open_login","version_id":"317ccf40-2514-49a1-9cf6-34a4f4dc9603","displaytype":"detail","licensetype":"license_note","license_note":"Copyright (c) 2019 by the Institute of Electronics, Information and Communication Engineers This SIG report is only available to those in membership of the SIG."}]},"item_4_creator_5":{"attribute_name":"著者名","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"荒井, 和博"}],"nameIdentifiers":[{}]}]},"item_4_creator_6":{"attribute_name":"著者名(英)","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"Kazuhiro, Arai","creatorNameLang":"en"}],"nameIdentifiers":[{}]}]},"item_4_source_id_9":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AN10114171","subitem_source_identifier_type":"NCID"}]},"item_4_textarea_12":{"attribute_name":"Notice","attribute_value_mlt":[{"subitem_textarea_value":"SIG Technical Reports are nonrefereed and hence may later appear in any journals, conferences, symposia, etc."}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourceuri":"http://purl.org/coar/resource_type/c_18gh","resourcetype":"technical report"}]},"item_4_source_id_11":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"2188-8884","subitem_source_identifier_type":"ISSN"}]},"item_4_description_7":{"attribute_name":"論文抄録","attribute_value_mlt":[{"subitem_description":"本稿では NTT テクノクロスが提供するコンタクトセンタ向け音声マイニングシステム ForeSight Voice Mining について述べる．ForeSight Voice Mining は NTT グループの AI 技術 \"corevo\" を利用したコンタクトセンタ AI ソリューションであり，音声認識，自然言語処理などの技術を使って大量の通話音声データを定量的かつ客観的に分析することが可能である．ForeSight Voice Mining をコンタクトセンタへ導入することにより，顧客満足度向上，業務効率化，課題の早期発見などに活かせる知見を得ることができた．","subitem_description_type":"Other"}]},"item_4_biblio_info_10":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicPageEnd":"6","bibliographic_titles":[{"bibliographic_title":"研究報告情報基礎とアクセス技術（IFAT）"}],"bibliographicPageStart":"1","bibliographicIssueDates":{"bibliographicIssueDate":"2019-01-31","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"6","bibliographicVolumeNumber":"2019-IFAT-133"}]},"relation_version_is_last":true,"weko_creator_id":"44499"},"links":{},"id":194259,"updated":"2025-01-19T23:33:07.746343+00:00"}