{"updated":"2025-01-20T02:24:08.595226+00:00","metadata":{"_oai":{"id":"oai:ipsj.ixsq.nii.ac.jp:00186944","sets":["6394:9336:9338"]},"path":["9338"],"owner":"13","recid":"186944","title":["インタビュー：価値を創造するコンタクトセンタに向けて　"],"pubdate":{"attribute_name":"公開日","attribute_value":"2018-04-15"},"_buckets":{"deposit":"c8269623-1377-4195-a85d-c787709b1af7"},"_deposit":{"id":"186944","pid":{"type":"depid","value":"186944","revision_id":0},"owners":[13],"status":"published","created_by":13},"item_title":"インタビュー：価値を創造するコンタクトセンタに向けて　","author_link":["420798","420796","420797","420800","420799"],"item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"インタビュー：価値を創造するコンタクトセンタに向けて　"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"特集：価値を創造するコンタクトセンタ","subitem_subject_scheme":"Other"}]},"item_type_id":"21","publish_date":"2018-04-15","item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_21_text_3":{"attribute_name":"著者所属","attribute_value_mlt":[{"subitem_text_value":"SMBC日興証券（株）"},{"subitem_text_value":"ISラボ"},{"subitem_text_value":"ISラボ"},{"subitem_text_value":"日産自動車（株）"},{"subitem_text_value":"イー・パフォーマンス・ネクスト"}]},"item_publisher":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"情報処理学会","subitem_publisher_language":"ja"}]},"publish_status":"0","weko_shared_id":-1,"item_file_price":{"attribute_name":"Billing file","attribute_type":"file","attribute_value_mlt":[{"url":{"url":"https://ipsj.ixsq.nii.ac.jp/record/186944/files/IPSJ-DP0902012.pdf","label":"IPSJ-DP0902012.pdf"},"date":[{"dateType":"Available","dateValue":"2999-12-31"}],"format":"application/pdf","billing":["billing_file"],"filename":"IPSJ-DP0902012.pdf","filesize":[{"value":"1.6 MB"}],"mimetype":"application/pdf","priceinfo":[{"tax":["include_tax"],"price":"0","billingrole":"5"},{"tax":["include_tax"],"price":"0","billingrole":"6"},{"tax":["include_tax"],"price":"0","billingrole":"44"}],"accessrole":"open_date","version_id":"28338846-8699-479c-b695-e4332f2b73bf","displaytype":"detail","licensetype":"license_note","license_note":"Copyright (c) 2018 by the Information Processing Society of Japan"}]},"item_21_creator_5":{"attribute_name":"著者名","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"稲田, 英樹"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"渡部, 弘毅"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"神山, 晃男"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"相楽, 香織"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"宮﨑, 義文"}],"nameIdentifiers":[{}]}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourceuri":"http://purl.org/coar/resource_type/c_6501","resourcetype":"journal article"}]},"item_21_source_id_9":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AA1245124X","subitem_source_identifier_type":"NCID"}]},"item_21_source_id_11":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"2188-4390","subitem_source_identifier_type":"ISSN"}]},"item_21_description_7":{"attribute_name":"論文抄録","attribute_value_mlt":[{"subitem_description":"本特集号に投稿された方々にお集りいただき，投稿内容の言外にあるものを含めて，「価値を創造するコンタクトセンタに向けて」をテーマとし，主に下記について大いに語っていただきました．・コンタクトセンタにおける高い価値とは？・ユーザの側から見て，現在AIにできることは何か？・コンタクトセンタにおいてAIは，どこまで人に代われるのか？－人が得意とする領域，AIが得意とする領域－人とAIの協働と役割分担－AIチャットボットの失敗例と導入効果－AIは人の雇用を奪うのか？・高い価値を提供するには，どうしたらいいか？何に向かって努力すべきか？","subitem_description_type":"Other"}]},"item_21_biblio_info_10":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicPageEnd":"501","bibliographic_titles":[{"bibliographic_title":"デジタルプラクティス"}],"bibliographicPageStart":"477","bibliographicIssueDates":{"bibliographicIssueDate":"2018-04-15","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"2","bibliographicVolumeNumber":"9"}]},"relation_version_is_last":true,"item_21_alternative_title_2":{"attribute_name":"その他タイトル","attribute_value_mlt":[{"subitem_alternative_title":"インタビュー"}]},"weko_creator_id":"13"},"created":"2025-01-19T00:53:51.542386+00:00","id":186944,"links":{}}