{"updated":"2025-01-20T02:24:20.802422+00:00","metadata":{"_oai":{"id":"oai:ipsj.ixsq.nii.ac.jp:00186907","sets":["1:9298:9303"]},"path":["9303"],"owner":"13","recid":"186907","title":["サービスエクセレンス:1.サービスエクセレンスとは -サービス標準化に向けて-"],"pubdate":{"attribute_name":"公開日","attribute_value":"2018-04-15"},"_buckets":{"deposit":"5ef341d1-099a-46ff-ba02-5287dcaa3550"},"_deposit":{"id":"186907","pid":{"type":"depid","value":"186907","revision_id":0},"owners":[13],"status":"published","created_by":13},"item_title":"サービスエクセレンス:1.サービスエクセレンスとは -サービス標準化に向けて-","author_link":["420738","420739"],"item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"サービスエクセレンス:1.サービスエクセレンスとは -サービス標準化に向けて-"},{"subitem_title":"Service Excellence:1. Service Excellence","subitem_title_language":"en"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"小特集","subitem_subject_scheme":"Other"}]},"item_type_id":"1","publish_date":"2018-04-15","item_1_text_3":{"attribute_name":"著者所属","attribute_value_mlt":[{"subitem_text_value":"明治大学 専門職大学院 グローバル・ビジネス研究科"}]},"item_1_text_4":{"attribute_name":"著者所属(英)","attribute_value_mlt":[{"subitem_text_value":"Meiji Univ.","subitem_text_language":"en"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_publisher":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"情報処理学会","subitem_publisher_language":"ja"}]},"publish_status":"0","weko_shared_id":-1,"item_file_price":{"attribute_name":"Billing file","attribute_type":"file","attribute_value_mlt":[{"url":{"url":"https://ipsj.ixsq.nii.ac.jp/record/186907/files/IPSJ-MGN590504.pdf","label":"IPSJ-MGN590504.pdf"},"date":[{"dateType":"Available","dateValue":"2020-04-15"}],"format":"application/pdf","billing":["billing_file"],"filename":"IPSJ-MGN590504.pdf","filesize":[{"value":"974.2 kB"}],"mimetype":"application/pdf","priceinfo":[{"tax":["include_tax"],"price":"660","billingrole":"5"},{"tax":["include_tax"],"price":"0","billingrole":"6"},{"tax":["include_tax"],"price":"0","billingrole":"44"}],"accessrole":"open_date","version_id":"8692a156-7b00-4b74-bf4e-c2537c60e66e","displaytype":"detail","licensetype":"license_note","license_note":"Copyright (c) 2018 by the Information Processing Society of Japan"}]},"item_1_creator_5":{"attribute_name":"著者名","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"戸谷, 圭子"}],"nameIdentifiers":[{}]}]},"item_1_creator_6":{"attribute_name":"著者名(英)","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"TOYA, Keiko","creatorNameLang":"en"}],"nameIdentifiers":[{}]}]},"item_1_source_id_9":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AN00116625","subitem_source_identifier_type":"NCID"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourceuri":"http://purl.org/coar/resource_type/c_6501","resourcetype":"article"}]},"item_1_description_7":{"attribute_name":"論文抄録","attribute_value_mlt":[{"subitem_description":"世界的なサービス経済化の進行により,サービスの国際標準の動きが活発化している.本稿では,日本で進められている「サービス・エクセレンス」標準の構造と検討状況を説明する.その中のA標準(全体理念)で定められるサービス・エクセレンスの原則について,使用される「サービス・エクセレンス」,「エンゲージメント」,「価値共創」,「知識価値」,「感情価値」などの主要概念の定義と相互の関係性を,コンセプトダイアグラムを用いて明確化する.また,関係者のサービス生産への参加による共創,そこで得られる共創価値,特に非経済的共創価値(知識価値・感情価値)の重要性について解説を加える.","subitem_description_type":"Other"}]},"item_1_biblio_info_10":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicPageEnd":"415","bibliographic_titles":[{"bibliographic_title":"情報処理"}],"bibliographicPageStart":"412","bibliographicIssueDates":{"bibliographicIssueDate":"2018-04-15","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"5","bibliographicVolumeNumber":"59"}]},"relation_version_is_last":true,"weko_creator_id":"13"},"created":"2025-01-19T00:53:49.501711+00:00","id":186907,"links":{}}