{"id":182544,"updated":"2025-01-19T16:49:08.030334+00:00","links":{},"created":"2025-01-19T00:50:08.523990+00:00","metadata":{"_oai":{"id":"oai:ipsj.ixsq.nii.ac.jp:00182544","sets":["6394:8992:8995"]},"path":["8995"],"owner":"13","recid":"182544","title":["システム障害対応におけるMTTR短縮化の事例研究─ITILのチーム活動を評価する手法の適用─"],"pubdate":{"attribute_name":"公開日","attribute_value":"2017-07-15"},"_buckets":{"deposit":"1bb565bc-b6d7-46e0-b307-a707f851ba94"},"_deposit":{"id":"182544","pid":{"type":"depid","value":"182544","revision_id":0},"owners":[13],"status":"published","created_by":13},"item_title":"システム障害対応におけるMTTR短縮化の事例研究─ITILのチーム活動を評価する手法の適用─","author_link":["397871"],"item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"システム障害対応におけるMTTR短縮化の事例研究─ITILのチーム活動を評価する手法の適用─"}]},"item_type_id":"21","publish_date":"2017-07-15","item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_21_text_3":{"attribute_name":"著者所属","attribute_value_mlt":[{"subitem_text_value":"東京海上日動システムズ（株）"}]},"item_publisher":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"情報処理学会","subitem_publisher_language":"ja"}]},"publish_status":"0","weko_shared_id":-1,"item_file_price":{"attribute_name":"Billing file","attribute_type":"file","attribute_value_mlt":[{"url":{"url":"https://ipsj.ixsq.nii.ac.jp/record/182544/files/IPSJ-DP0803013.pdf","label":"IPSJ-DP0803013.pdf"},"date":[{"dateType":"Available","dateValue":"2021-12-03"}],"format":"application/pdf","billing":["billing_file"],"filename":"IPSJ-DP0803013.pdf","filesize":[{"value":"1.2 MB"}],"mimetype":"application/pdf","priceinfo":[{"tax":["include_tax"],"price":"0","billingrole":"5"},{"tax":["include_tax"],"price":"0","billingrole":"6"},{"tax":["include_tax"],"price":"0","billingrole":"44"}],"accessrole":"open_date","version_id":"f6b8605f-4372-4402-acf1-b7383865e733","displaytype":"detail","licensetype":"license_note","license_note":"Copyright (c) 2017 by the Information Processing Society of Japan"}]},"item_21_creator_5":{"attribute_name":"著者名","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"角田, 仁"}],"nameIdentifiers":[{}]}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourceuri":"http://purl.org/coar/resource_type/c_6501","resourcetype":"journal article"}]},"item_21_source_id_9":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AA1245124X","subitem_source_identifier_type":"NCID"}]},"item_21_source_id_11":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"2188-4390","subitem_source_identifier_type":"ISSN"}]},"item_21_description_7":{"attribute_name":"論文抄録","attribute_value_mlt":[{"subitem_description":"近年，金融やインフラ分野等の情報システムは高い可用性が求められており，可用性向上に向けてはMTTR（平均復旧時間）の短縮に力点が置かれている．そのため各企業等のIT部門ではシステム運用における事実上の世界標準であるITILを導入してシステム障害対応の品質向上を図っているが，IT部門の現場で日々業務改善をしていくにあたりITILにはチーム活動を評価する指標や評価方法が掲載されていないという課題がある．本稿ではMTTRの短縮化に向けた東京海上日動システムズの取り組みの中で実施した課題解決のプラクティスの事例を報告する．またその手法の有効性を確認するとともに，実践を通じて得た知見について考察する．","subitem_description_type":"Other"}]},"item_21_biblio_info_10":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicPageEnd":"274","bibliographic_titles":[{"bibliographic_title":"デジタルプラクティス"}],"bibliographicPageStart":"267","bibliographicIssueDates":{"bibliographicIssueDate":"2017-07-15","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"3","bibliographicVolumeNumber":"8"}]},"relation_version_is_last":true,"item_21_alternative_title_2":{"attribute_name":"その他タイトル","attribute_value_mlt":[{"subitem_alternative_title":"一般投稿論文"}]},"item_21_identifier_registration":{"attribute_name":"ID登録","attribute_value_mlt":[{"subitem_identifier_reg_text":"10.20729/00182456","subitem_identifier_reg_type":"JaLC"}]},"weko_creator_id":"13"}}