{"id":174759,"metadata":{"_oai":{"id":"oai:ipsj.ixsq.nii.ac.jp:00174759","sets":["1164:4179:8454:8913"]},"path":["8913"],"owner":"11","recid":"174759","title":["Evaluating Helpdesk Dialogues: Initial Considerations from An Information Access Perspective"],"pubdate":{"attribute_name":"公開日","attribute_value":"2016-09-22"},"_buckets":{"deposit":"f10e5ce8-5e69-4f24-a21e-88aff52c509f"},"_deposit":{"id":"174759","pid":{"type":"depid","value":"174759","revision_id":0},"owners":[11],"status":"published","created_by":11},"item_title":"Evaluating Helpdesk Dialogues: Initial Considerations from An Information Access Perspective","author_link":["360962","360961","360964","360959","360960","360963"],"item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"Evaluating Helpdesk Dialogues: Initial Considerations from An Information Access Perspective"},{"subitem_title":"Evaluating Helpdesk Dialogues: Initial Considerations from An Information Access Perspective","subitem_title_language":"en"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"評価と分析","subitem_subject_scheme":"Other"}]},"item_type_id":"4","publish_date":"2016-09-22","item_4_text_3":{"attribute_name":"著者所属","attribute_value_mlt":[{"subitem_text_value":"Waseda University"},{"subitem_text_value":"Waseda University"},{"subitem_text_value":"Tsinghua University／Waseda University"}]},"item_4_text_4":{"attribute_name":"著者所属(英)","attribute_value_mlt":[{"subitem_text_value":"Waseda University","subitem_text_language":"en"},{"subitem_text_value":"Waseda University","subitem_text_language":"en"},{"subitem_text_value":"Tsinghua University / Waseda University","subitem_text_language":"en"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"eng"}]},"item_publisher":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"情報処理学会","subitem_publisher_language":"ja"}]},"publish_status":"0","weko_shared_id":-1,"item_file_price":{"attribute_name":"Billing file","attribute_type":"file","attribute_value_mlt":[{"url":{"url":"https://ipsj.ixsq.nii.ac.jp/record/174759/files/IPSJ-NL16228001.pdf","label":"IPSJ-NL16228001.pdf"},"date":[{"dateType":"Available","dateValue":"2018-09-22"}],"format":"application/pdf","billing":["billing_file"],"filename":"IPSJ-NL16228001.pdf","filesize":[{"value":"440.6 kB"}],"mimetype":"application/pdf","priceinfo":[{"tax":["include_tax"],"price":"660","billingrole":"5"},{"tax":["include_tax"],"price":"330","billingrole":"6"},{"tax":["include_tax"],"price":"0","billingrole":"23"},{"tax":["include_tax"],"price":"0","billingrole":"44"}],"accessrole":"open_date","version_id":"998a829d-9914-488e-bdf5-6fd9f78cb173","displaytype":"detail","licensetype":"license_note","license_note":"Copyright (c) 2016 by the Information Processing Society of Japan"}]},"item_4_creator_5":{"attribute_name":"著者名","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"Tetsuya, Sakai"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"Zhaohao, Zeng"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"Cheng, Luo"}],"nameIdentifiers":[{}]}]},"item_4_creator_6":{"attribute_name":"著者名(英)","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"Tetsuya, Sakai","creatorNameLang":"en"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"Zhaohao, Zeng","creatorNameLang":"en"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"Cheng, Luo","creatorNameLang":"en"}],"nameIdentifiers":[{}]}]},"item_4_source_id_9":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AN10115061","subitem_source_identifier_type":"NCID"}]},"item_4_textarea_12":{"attribute_name":"Notice","attribute_value_mlt":[{"subitem_textarea_value":"SIG Technical Reports are nonrefereed and hence may later appear in any journals, conferences, symposia, etc."}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourceuri":"http://purl.org/coar/resource_type/c_18gh","resourcetype":"technical report"}]},"item_4_source_id_11":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"2188-8779","subitem_source_identifier_type":"ISSN"}]},"item_4_description_7":{"attribute_name":"論文抄録","attribute_value_mlt":[{"subitem_description":"Whenever a user of a commercial product or a service encounters a problem, an effective and efficient way to solve it is to contact the helpdesk. In the present study, we address the problem of evaluating textual dialogues between the customer and the helpdesk, such as those that take the form of online chats. Thus, we consider textual, dyadic and task-oriented dialogues. Successful dialogues are desirable both for the customer and for the company that sells the product / service. We are currently building a small-scale Chinese helpdesk dialogue test collection (with English translations) and planning to design a suite of language-independent evaluation measures for quantifying the success of each dialogue. Establishing reliable automatic evaluation measures for helpdesk dialogues should ultimately enable researchers and engineers to build and tune intelligent helpdesk systems efficiently. This paper reports on our initial step towards this direction to seek feedback from the Japanese natural language processing research community.","subitem_description_type":"Other"}]},"item_4_description_8":{"attribute_name":"論文抄録(英)","attribute_value_mlt":[{"subitem_description":"Whenever a user of a commercial product or a service encounters a problem, an effective and efficient way to solve it is to contact the helpdesk. In the present study, we address the problem of evaluating textual dialogues between the customer and the helpdesk, such as those that take the form of online chats. Thus, we consider textual, dyadic and task-oriented dialogues. Successful dialogues are desirable both for the customer and for the company that sells the product / service. We are currently building a small-scale Chinese helpdesk dialogue test collection (with English translations) and planning to design a suite of language-independent evaluation measures for quantifying the success of each dialogue. Establishing reliable automatic evaluation measures for helpdesk dialogues should ultimately enable researchers and engineers to build and tune intelligent helpdesk systems efficiently. This paper reports on our initial step towards this direction to seek feedback from the Japanese natural language processing research community.","subitem_description_type":"Other"}]},"item_4_biblio_info_10":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicPageEnd":"10","bibliographic_titles":[{"bibliographic_title":"研究報告自然言語処理（NL）"}],"bibliographicPageStart":"1","bibliographicIssueDates":{"bibliographicIssueDate":"2016-09-22","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"1","bibliographicVolumeNumber":"2016-NL-228"}]},"relation_version_is_last":true,"weko_creator_id":"11"},"updated":"2025-01-20T06:35:01.030781+00:00","created":"2025-01-19T00:44:52.234441+00:00","links":{}}