{"links":{},"id":132501,"metadata":{"_oai":{"id":"oai:ipsj.ixsq.nii.ac.jp:00132501","sets":["6504:8134:8138"]},"path":["8138"],"owner":"1","recid":"132501","title":["ヘルプデスク支援システム「Help Desk Builder/CS」の開発 (1) : ヘルプデスクとCTIの連携"],"pubdate":{"attribute_name":"公開日","attribute_value":"1997-09-24"},"_buckets":{"deposit":"49394ddb-647a-4d15-9b45-a02c87fe790e"},"_deposit":{"id":"132501","pid":{"type":"depid","value":"132501","revision_id":0},"owners":[1],"status":"published","created_by":1},"item_title":"ヘルプデスク支援システム「Help Desk Builder/CS」の開発 (1) : ヘルプデスクとCTIの連携","author_link":[],"item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"ヘルプデスク支援システム「Help Desk Builder/CS」の開発 (1) : ヘルプデスクとCTIの連携"},{"subitem_title":"A Development of the Help Desk Support System \"Help Desk Builder/CS\", Integating Help Desk And Computer Telephony","subitem_title_language":"en"}]},"item_type_id":"22","publish_date":"1997-09-24","item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_22_text_3":{"attribute_name":"著者所属","attribute_value_mlt":[{"subitem_text_value":"NEC C&Cメディア研究所"},{"subitem_text_value":"NEC C&Cメディア研究所"},{"subitem_text_value":"NEC C&Cメディア研究所"}]},"item_22_text_4":{"attribute_name":"著者所属(英)","attribute_value_mlt":[{"subitem_text_value":"C&C Media Research Labs., NEC Corp.","subitem_text_language":"en"},{"subitem_text_value":"C&C Media Research Labs., NEC Corp.","subitem_text_language":"en"},{"subitem_text_value":"C&C Media Research Labs., NEC Corp.","subitem_text_language":"en"}]},"item_publisher":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"情報処理学会","subitem_publisher_language":"ja"}]},"publish_status":"0","weko_shared_id":-1,"item_file_price":{"attribute_name":"Billing file","attribute_type":"file","attribute_value_mlt":[{"url":{"url":"https://ipsj.ixsq.nii.ac.jp/record/132501/files/KJ00003119228.pdf"},"date":[{"dateType":"Available","dateValue":"1997-09-24"}],"format":"application/pdf","filename":"KJ00003119228.pdf","filesize":[{"value":"206.5 kB"}],"mimetype":"application/pdf","accessrole":"open_date","version_id":"bf327a46-11b8-44de-8775-16bad616c9ee","displaytype":"detail","licensetype":"license_note"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourceuri":"http://purl.org/coar/resource_type/c_5794","resourcetype":"conference paper"}]},"item_22_source_id_9":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AN00349328","subitem_source_identifier_type":"NCID"}]},"item_22_description_7":{"attribute_name":"論文抄録","attribute_value_mlt":[{"subitem_description":"顧客からの問い合わせや質問に対応するヘルプデスクの重要性が注目されている。我々は, ヘルプデスクの構築を支援するシステムHelp Desk Builder^<TM>を開発した。Help Desk Builder^<TM>の問い合わせ管理部であるHelp Desk Builder/CSでは, よくある問い合わせをFAQとして一般の問い合わせ事例とは別に管理することで検索を効率的に行っている。本稿では, このFAQを自動音声応答(IVR)と共に活用することで問い合わせ処理全体の効率化を考える。","subitem_description_type":"Other"}]},"item_22_biblio_info_10":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicPageEnd":"297","bibliographic_titles":[{"bibliographic_title":"全国大会講演論文集"}],"bibliographicPageStart":"296","bibliographicIssueDates":{"bibliographicIssueDate":"1997-09-24","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"データベースとメディア","bibliographicVolumeNumber":"第55回"}]},"relation_version_is_last":true,"weko_creator_id":"1"},"created":"2025-01-19T00:11:16.958057+00:00","updated":"2025-01-20T23:19:16.654018+00:00"}