{"created":"2025-01-19T00:10:24.328973+00:00","updated":"2025-01-20T23:43:53.518544+00:00","metadata":{"_oai":{"id":"oai:ipsj.ixsq.nii.ac.jp:00131473","sets":["6504:8126:8130"]},"path":["8130"],"owner":"1","recid":"131473","title":["ヘルプデスク構築支援システム「Help Desk Builder^<TM>」の開発知識情報の検索 : Help Desk Builder/BT"],"pubdate":{"attribute_name":"公開日","attribute_value":"1997-03-12"},"_buckets":{"deposit":"591989e3-5393-4727-97c2-f9d0d14d8d80"},"_deposit":{"id":"131473","pid":{"type":"depid","value":"131473","revision_id":0},"owners":[1],"status":"published","created_by":1},"item_title":"ヘルプデスク構築支援システム「Help Desk Builder^<TM>」の開発知識情報の検索 : Help Desk Builder/BT","author_link":[],"item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"ヘルプデスク構築支援システム「Help Desk Builder^<TM>」の開発知識情報の検索 : Help Desk Builder/BT"},{"subitem_title":"Development of Help Desk Builder a Help Desk Building Support, System : Information Retrieval by Help Desk Builder/BT","subitem_title_language":"en"}]},"item_type_id":"22","publish_date":"1997-03-12","item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_22_text_3":{"attribute_name":"著者所属","attribute_value_mlt":[{"subitem_text_value":"NEC 情報メディア研究所"},{"subitem_text_value":"NEC 情報メディア研究所"},{"subitem_text_value":"NEC 情報メディア研究所"},{"subitem_text_value":"NEC 情報メディア研究所"}]},"item_22_text_4":{"attribute_name":"著者所属(英)","attribute_value_mlt":[{"subitem_text_value":"Information Technology Research Labs., NEC Corp.","subitem_text_language":"en"},{"subitem_text_value":"Information Technology Research Labs., NEC Corp.","subitem_text_language":"en"},{"subitem_text_value":"Information Technology Research Labs., NEC Corp.","subitem_text_language":"en"},{"subitem_text_value":"Information Technology Research Labs., NEC Corp.","subitem_text_language":"en"}]},"item_publisher":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"情報処理学会","subitem_publisher_language":"ja"}]},"publish_status":"0","weko_shared_id":-1,"item_file_price":{"attribute_name":"Billing file","attribute_type":"file","attribute_value_mlt":[{"url":{"url":"https://ipsj.ixsq.nii.ac.jp/record/131473/files/KJ00001345227.pdf"},"date":[{"dateType":"Available","dateValue":"1997-03-12"}],"format":"application/pdf","filename":"KJ00001345227.pdf","filesize":[{"value":"238.7 kB"}],"mimetype":"application/pdf","accessrole":"open_date","version_id":"d26386bb-0d2f-4ae8-a6ae-12ef7285a702","displaytype":"detail","licensetype":"license_note"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourceuri":"http://purl.org/coar/resource_type/c_5794","resourcetype":"conference paper"}]},"item_22_source_id_9":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AN00349328","subitem_source_identifier_type":"NCID"}]},"item_22_description_7":{"attribute_name":"論文抄録","attribute_value_mlt":[{"subitem_description":"お客さま相談室等のヘルプデスクに寄せられる問い合わせに効率的に対処するために, ヘルプデスク構築支授システム Help Desk Builder^<TM> を開発した. 本論文は, Help Desk Builder の構成要素のうち, ヘルプデスクに寄せられる問い合わせに関する知織情報を検索する Help Desk Builder/BT (図1) について述べる. Help Desk Builder/BT の特徴は, 従来のヘルプデスク業務向け知識情報検索システムの検索機能がキーワード検索や, 高度な診断機能を持つがその機能の作成には非常に手間がかかるものであったのに対し, 階層構造インデックスを積極的に検索に利用することで, 特別な作業を要することなく効果的な検索機能を提供する点にある.","subitem_description_type":"Other"}]},"item_22_biblio_info_10":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicPageEnd":"308","bibliographic_titles":[{"bibliographic_title":"全国大会講演論文集"}],"bibliographicPageStart":"307","bibliographicIssueDates":{"bibliographicIssueDate":"1997-03-12","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"データベースとメディア","bibliographicVolumeNumber":"第54回"}]},"relation_version_is_last":true,"weko_creator_id":"1"},"id":131473,"links":{}}