{"links":{},"id":125253,"metadata":{"_oai":{"id":"oai:ipsj.ixsq.nii.ac.jp:00125253","sets":["6504:8055:8060"]},"path":["8060"],"owner":"1","recid":"125253","title":["窓口業務における対話情報の管理方式"],"pubdate":{"attribute_name":"公開日","attribute_value":"1994-03-07"},"_buckets":{"deposit":"b196c584-a319-4271-91b8-85151e45e24e"},"_deposit":{"id":"125253","pid":{"type":"depid","value":"125253","revision_id":0},"owners":[1],"status":"published","created_by":1},"item_title":"窓口業務における対話情報の管理方式","author_link":[],"item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"窓口業務における対話情報の管理方式"},{"subitem_title":"Management Method of Dialogue Information in Q/A Works","subitem_title_language":"en"}]},"item_type_id":"22","publish_date":"1994-03-07","item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_22_text_3":{"attribute_name":"著者所属","attribute_value_mlt":[{"subitem_text_value":"NEC関西C&C研究所"},{"subitem_text_value":"NEC関西C&C研究所"},{"subitem_text_value":"NEC関西C&C研究所"}]},"item_22_text_4":{"attribute_name":"著者所属(英)","attribute_value_mlt":[{"subitem_text_value":"KANSAI C&C Research Laboratory, NEC Corporation","subitem_text_language":"en"},{"subitem_text_value":"KANSAI C&C Research Laboratory, NEC Corporation","subitem_text_language":"en"},{"subitem_text_value":"KANSAI C&C Research Laboratory, NEC Corporation","subitem_text_language":"en"}]},"item_publisher":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"情報処理学会","subitem_publisher_language":"ja"}]},"publish_status":"0","weko_shared_id":-1,"item_file_price":{"attribute_name":"Billing file","attribute_type":"file","attribute_value_mlt":[{"url":{"url":"https://ipsj.ixsq.nii.ac.jp/record/125253/files/KJ00001332032.pdf"},"date":[{"dateType":"Available","dateValue":"1994-03-07"}],"format":"application/pdf","filename":"KJ00001332032.pdf","filesize":[{"value":"215.7 kB"}],"mimetype":"application/pdf","accessrole":"open_date","version_id":"10d96f19-968d-493a-900e-441736633d4b","displaytype":"detail","licensetype":"license_note"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourceuri":"http://purl.org/coar/resource_type/c_5794","resourcetype":"conference paper"}]},"item_22_source_id_9":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AN00349328","subitem_source_identifier_type":"NCID"}]},"item_22_description_7":{"attribute_name":"論文抄録","attribute_value_mlt":[{"subitem_description":"顧客からの問い合わせ対応業務において、担当員を支援するための窓口業務支援エキスパートシステムに関して研究を行っている。窓口業務においては、担当員は迅速で正確な顧客意図の把握、業務遂行に必要な基幹システム上のアプリケーション(Ap)の起動や必要情報の連携、Apや顧客から必要な情報の獲得、得られた情報の管理(必要に応じてメモをとるなど)などを行う必要がある。著者等は、ベテランの担当員が持つ業務遂行のための知識をシステムに持たせ、業務を行う際にシステムから担当員に対して動的なガイダンスを与えることによって、業務に不慣れな担当員でも適切な対応ができるシステムの研究を行っている。このようなシステムでは、業務遂行中に得られる情報を保持し、再利用することで、顧客への質問やApの起動回数を減少させ、業務の効率化を可能とする。本稿では、顧客の問い合わせ内容が変化した場合でも、既得情報の再利用が行える管理方式を提案する。","subitem_description_type":"Other"}]},"item_22_biblio_info_10":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicPageEnd":"160","bibliographic_titles":[{"bibliographic_title":"全国大会講演論文集"}],"bibliographicPageStart":"159","bibliographicIssueDates":{"bibliographicIssueDate":"1994-03-07","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"人工知能及び認知科学","bibliographicVolumeNumber":"第48回"}]},"relation_version_is_last":true,"weko_creator_id":"1"},"created":"2025-01-19T00:05:04.228608+00:00","updated":"2025-01-21T02:13:17.911956+00:00"}