@article{weko_97811_1,
   author	 = "寺下,薫",
   title	 = "Yahoo! JAPAN における顧客対応体験による経営貢献",
   journal	 = "デジタルプラクティス",
   year 	 = "2014",
   volume	 = "5",
   number	 = "1",
   pages	 = "26--33",
   month	 = "jan"
}