@article{weko_97810_1,
   author	 = "田口,浩",
   title	 = "コンタクトセンタ運用効率化の取り組み",
   journal	 = "デジタルプラクティス",
   year 	 = "2014",
   volume	 = "5",
   number	 = "1",
   pages	 = "14--25",
   month	 = "jan"
}