@article{weko_75228_1,
   author	 = "田口浩",
   title	 = "コンタクトセンタにおける顧客満足度調査についての考察",
   journal	 = "デジタルプラクティス",
   year 	 = "2011",
   volume	 = "2",
   number	 = "3",
   pages	 = "170--177",
   month	 = "jul"
}