@article{weko_209021_1,
   author	 = "河合,洋",
   title	 = "変革の先にあるコンタクトセンター：編集にあたって／概要",
   journal	 = "情報処理",
   year 	 = "2021",
   volume	 = "62",
   number	 = "2",
   pages	 = "76--81",
   month	 = "jan"
}