@article{weko_191599_1, author = "Zhaohao,Zeng and Cheng,Luo and Lifeng,Shang and Hang,Li and Tetsuya,Sakai", title = "Towards Automatic Evaluation of Customer-Helpdesk Dialogues", journal = "情報処理学会論文誌データベース(TOD)", year = "2018", volume = "11", number = "3", month = "oct" }