@article{weko_186938_1,
   author	 = "荻野,明仁 and 岩崎,圭介",
   title	 = "コンタクトセンタにおけるAI活用─実用フェーズに入った人工知能─",
   journal	 = "デジタルプラクティス",
   year 	 = "2018",
   volume	 = "9",
   number	 = "2",
   pages	 = "353--366",
   month	 = "apr"
}