@article{weko_186934_1,
   author	 = "宮﨑,義文 and 吉野,松樹",
   title	 = "「価値を創造するコンタクトセンタ」特集号について",
   journal	 = "デジタルプラクティス",
   year 	 = "2018",
   volume	 = "9",
   number	 = "2",
   pages	 = "263--280",
   month	 = "apr"
}