@article{weko_186908_1,
   author	 = "水流,聡子",
   title	 = "サービスエクセレンス：2．サービスの概念 〜エクセレンスに至る規格開発",
   journal	 = "情報処理",
   year 	 = "2018",
   volume	 = "59",
   number	 = "5",
   pages	 = "416--420",
   month	 = "apr"
}