@article{weko_13438_1,
   author	 = "力,利則 and 藤野,喜一",
   title	 = "情報システムの顧客満足度計測モデルと計測手法についての研究",
   journal	 = "情報処理学会論文誌",
   year 	 = "1997",
   volume	 = "38",
   number	 = "4",
   pages	 = "891--903",
   month	 = "apr"
}